Night Auditor Charlotte, NC

Kaizen Lab Inc.; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel seeks a reliable Night Auditor to manage the front desk overnight, ensuring smooth operations and excellent customer service. Responsibilities include managing check-ins/outs, handling payments, and completing financial tasks. Ideal candidates will possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Benefits

Competitive salary

Employee discounts on hotel rooms and amenities

Opportunities for advancement within the company

Professional development opportunities

Positive and supportive work environment

Qualifications

• Previous experience as a night auditor or in customer service preferred.
• Flexibility to work overnight shifts, including weekends and holidays.
• Proficiency with computer systems and strong attention to detail.

Responsibilities

• Manage front desk during the overnight shift, handling guest check-ins and check-outs.
• Complete daily financial and operational tasks, such as reconciling the guest ledger.
• Handle guest requests and respond to inquiries in a timely manner.

Skills

Strong communication

Interpersonal skills

Attention to detail

Problem-solving skills

Multitasking

Tools

Microsoft Office

Reservation management systems

Job description

Introduction:

We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports

• Monitor and maintain inventory of supplies and equipment

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a night auditor or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Excellent attention to detail and problem-solving skills

• Flexibility to work overnight shifts, including weekends and holidays

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment