Night Auditor

Drury Hotels Company, LLC; Carmel (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Company 401(k) match

Newsweek award

Job summary

Drury Plaza Hotel - 9625 North Meridian Street, Indianapolis, Indiana 46290 is hiring a Front Desk Associate. You will check guests in/out, promote sales programs, handle cash, and balance daily receipts.

You may assist with breakfast setup and service, and sometimes work alone during night shifts to ensure guest safety and a exceptional experience. The role emphasizes friendly, efficient service, adherence to Drury policies, and the department’s positive culture.

Qualifications

• Requires ability to take written and verbal direction in English.
• Ability to relate to the public in a warm, friendly manner.
• Attention to detail and ability to multitask efficiently.
• Familiarity with Drury Hotels policies and guest services.
• Ability to handle money and use office machines.

Responsibilities

• Perform front desk responsibilities: check-in/out, promote sales programs, maintain guest records, cash handling.
• Audit previous day’s receipts, balance entries, run reports and verify accuracy.
• Assist with breakfast setup and possible food prep/service/cleaning.
• Work alone during night shifts and ensure guest safety and provide courteous service.

Skills

Customer service

Cash handling

Attention to detail

Multi-tasking

English proficiency

Tools

Cash register

Job description

Property Location: Drury Plaza Hotel - 9625 North Meridian Street , Indianapolis, Indiana 46290

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Starting at $20/hour

BASIC FUNCTION & JOB DUTIES

• Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc.
• Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.
• May also assist with set up of breakfast.
• May include food preparation, set up, service and/or cleaning.
• Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone.
• Responsible for guest safety and security during overnight hours.
• Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
• Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
• Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY

• Requires ability to take written and verbal direction and speak English clearly and read English.
• Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
• Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
• Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services.
• Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities.
• Maintains the front desk lobby area in a clean and organized manner.
• Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel.
• Must be willing to and have the ability to work alone as scheduled.
• At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy. Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way.

Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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