Guest Service Agent

Drury Hotels Company, LLC; City of Frankenmuth (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Mentorship and internal promotions

Company matched 401(k)

Award-winning workplace

Job summary

Drury Hotels Company, LLC is seeking a front desk team member to warmly welcome guests and manage check-in/check-out with a focus on guest satisfaction.

You will handle money, promote hotel programs, and assist with breakfast and Kickback service, all while maintaining a high standard of integrity and hospitality. This role offers flexible scheduling and growth opportunities within a values-driven, award-winning workplace.

Qualifications

• Warm and friendly manner when interacting with the public (front desk).
• Attention to detail while multitasking and handling daily duties.
• Familiarity with handling money, making change, and using office machines.
• Ability to speak and receive direction in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Greet guests at the front desk and assist with check-in/check-out.
• Promote Drury programs, maintain guest records and cash handling.
• Ensure exceptional experiences for guests and team members.
• Assist with breakfast and Kickback service, including setup and service.
• Uphold Drury’s hospitality standards and resolve guest issues promptly.

Skills

Guest service

Cash handling

English proficiency

Attention to detail

Independent work

Job description

What you can expect from us

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Starting at $15.00

What you will do

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediate!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together - across 150 hotels in 30 states to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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