Night Auditor

OTO Development; California (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Night Auditor to join its dynamic team. This role involves managing guest reservations, ensuring compliance with quality assurance standards, and providing exceptional service to guests. With a focus on customer satisfaction, you'll handle check-ins, check-outs, and maintain security of guest information. The company offers competitive pay and a range of benefits, making this an exciting opportunity for those looking to thrive in the hospitality sector. If you're passionate about customer service and enjoy a fast-paced environment, this position could be the perfect fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Life Insurance

Tuition Assistance

Paid Time Off

Holiday Pay

Travel Discounts

Qualifications

• Proficient in property management systems and cash handling.
• Ability to respond quickly to emergencies and maintain security.

Responsibilities

• Manage guest reservations, check-ins, and check-outs efficiently.
• Maintain a friendly attitude and provide local information to guests.

Skills

Property Management Systems

Cash Handling

Customer Focus

Effective Communication

Data Entry

Job description

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5 days ago Be among the first 25 applicants

THIS IS A DUAL ROLE, THE HOURLY COMPENSATION FOR THE NIGHT AUDIT ROLE IS $21.00 PER HOUR!

Nationally: $13.20 - $15.10

*Rate depends upon state/market and experience*

OTO Development is pleased to announce a wonderful opportunity for a Night Auditor.

What will you be doing most days?

• Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
• Maintain a friendly and hospitable attitude with guests and team members and be present at the desk during all hours
• Acquire and maintain knowledge of local attractions and amenities to provide service to guests needing such information
• Ensure collections, including credit card and direct bill, are executed in accordance with company policies
• Maintain proper control over keys, safe deposits, and all company and guest property
• Ensure rates are optimized by monitoring competitor occupancy and rates
• Ensure that all required documentation is completed in a timely manner
• Properly quote daily rates and issue credits
• Perform other duties as assigned to support guest satisfaction

What are the requirements for this position?

• You are proficient in the administration of applicable property management systems
• You have the ability to respond quickly and appropriately to emergency situations
• You have experience in accurate cash handling, credit cards, and maintaining security of confidential information
• You can pass certification tests required to meet brand standards
• You have experience working with computers, especially data entry
• You work well with others
• You always maintain a customer focus and prioritize guests' needs
• You are approachable and encourage effective communication with guests and team members

Physical Requirements

This position can be physically demanding. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

About OTO

OTO Development (OTO) is one of the fastest-growing hotel management companies in the lodging industry. We develop, own, and operate award-winning select-service hotels across the U.S. with partners like Marriott, Hilton & Hyatt. Recognized on INC. 5000's list of Fastest Growing Private Companies for six years, and certified as a high-trust, high-performance workplace by Great Place to Work Institute in 2018. Join our team!

We offer competitive pay and benefits, including medical, dental, and vision insurance, 401k with company match, life insurance, tuition assistance, paid time off, holiday pay, travel discounts, and more.