Night Auditor

BENCHMARK; Burlington (MA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Job summary

BENCHMARK in Burlington, Massachusetts is seeking a dedicated overnight team member to provide exceptional customer service and assist guests with their needs. The role involves checking guests in, resolving issues, and promoting hotel programs.

Ideal candidates will have a high school diploma, excellent communication skills, and a strong desire to create a memorable experience for guests. Compensation is set at $20.00 per hour, with numerous employee benefits available.

Qualifications

• Must have the ability to work overnight hours.
• Excellent verbal and written communication skills.
• Ability to stand for the duration of the shift.

Responsibilities

• Help guests discover their 'Wanderlust' experience.
• Ensure proper credit is received and special requests are noted.
• Promote and sell special hotel programs.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Computer skills

Ability to work in fast-paced settings

Engaging personality

Education

High school diploma or equivalent

Job description

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Generate, Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Qualifications

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

Compensation: $20.00 - $20.00

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays.

Equal Opportunity Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.