Night Auditor

the Alloy-King of Prussia, a DoubleTree by Hilton; Bradenton (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Night Auditor, where you'll play a crucial role in guest interactions during the night shift. This position requires a proactive approach to ensure guest safety and satisfaction while performing essential front desk duties. Enjoy competitive wages and comprehensive benefits in a supportive work environment that values your contributions.

Benefits

Medical, dental, and vision plans

401K and tuition assistance

Discounted hotel rates

Training and career development opportunities

Qualifications

• Passionate about serving others.
• Personable and responsible attitude.
• Ability to work semi-independently.

Responsibilities

• Provide guests with an excellent hospitality experience.
• Handle phone systems and manage reservations.
• Perform check-in and check-out procedures.

Skills

Customer Service

Attention to Detail

Problem Solving

Job description

Join to apply for the Night Auditor role at the Alloy-King of Prussia, a DoubleTree by Hilton

We are hiring a Night Auditor! We are looking for individuals passionate about serving others. Working at the front desk places you at the heart of the hotel, interacting directly with guests. This department operates 24/7, making each front desk role vital. As a night shift team member, you work independently without management supervision, responsible for closing out daily business and checking in/out guests during non-traditional hours. Your proactive, responsive, and caring approach will make a significant difference.

The night shift also ensures guest safety by monitoring unusual activity both inside and outside the hotel and keeping an eye on weather conditions that could threaten guest safety. If you enjoy working semi-independently, have a personable and responsible attitude, this role is ideal for you. We foster a great company culture at Concord Hospitality, where everyone is valued and respected.

Role Responsibilities

1. Provide guests with an excellent hospitality experience by processing credit card transactions and other charges (restaurant, events, lounge).
2. Handle phone systems, transfer calls, manage reservations, etc.
3. Verify, balance, and review hotel room availability.
4. Perform check-in and check-out procedures.
5. Administer guest payment policies and review errors from day shifts.
6. Prepare folios for departing guests in the morning.
7. Maintain the lobby appearance and assist with breakfast setup if needed.
8. Be familiar with all hotel emergency procedures.

Benefits

We offer competitive wages. Full-time employees are eligible for comprehensive benefits, including medical, dental, vision plans, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, training, and career development opportunities.

Why Concord?

Our culture is based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We aim to provide a positive work environment and hire the best talent. At Concord, you are valued, and our 'Associate First' policy reflects our commitment to you. We engage with our staff through various activities and prioritize your growth and development.

If you take pride in your work, the hotel, and your employer, and want to exceed guest expectations, we want to hear from you. We are an EEO employer M/F/D/V and maintain a drug-free workplace. For more information, review the 'Know Your Rights' notice from the Department of Labor.