Night Auditor

PENN Entertainment; Black Hawk (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

PENN Entertainment is seeking a Front Desk Supervisor at the Ameristar Casino Resort Spa. Responsibilities include overseeing Front Desk operations and ensuring superior customer service. Ideal candidates will have a background in hospitality, strong leadership capabilities, and excellent communication skills.

Benefits

Health Benefits Insurance package effective Day 1

$700 Referral Bonus Program

Discounted Casino bus tickets

Education reimbursement program

Career development opportunities

Qualifications

• Two years of experience in hospitality in a supervisory capacity required.
• Knowledge of casino/hotel industry strongly preferred.
• Must be fluent and literate in English.

Responsibilities

• Overseeing Front Desk operations overnight including various staff.
• Ensures all Front Desk team members receive proper training.
• Conducts all cash handling in accordance with established policy.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Education

High School Diploma or equivalent

College degree (preferred)

Tools

Microsoft Office

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20%discount for Starbucks, Ara Spa, and all food outlets
• 100%Colorado Gaming License reimbursement after90days of employment
• Hotel discounts available at all43 PENNproperties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities include:

• Responsible for Front Desk operations overnight, including overseeing Front Desk agents, Telecommunications, and Bell staff in the performance of their duties.
• Provides direction and support for all staff members in order to achieve department goals and objectives.
• Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.
• Oversees customer check-in/check-out.
• Conducts all cash handling in accordance with established policy and monitors variances daily.
• Monitors telephone communication via call monitoring system.
• Authorized to verify pre-approved room comping levels and authorized to change incorrect information.
• Processes discrepancy reports, rate variations, and Credit reports.
• Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.
• Coordinates ViP arrivals and ensures all arrangements have been confirmed prior to arrival.
• Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.
• Monitors volume to ensure fast, friendly, and efficient service.
• Ensures that guest problems/complaints are managed in an effective, courteous manner.
• Performs the night Audit for date roll.
• Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.
• Performs duties of Front Desk agents and other Front Desk and Services team members as needed.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required; college degree preferred.
• Two (2) years of experience in hospitality industry in a supervisory capacity required.
• Knowledge of casino/hotel industry strongly preferred.
• Must have excellent customer service and interpersonal skills.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Ability to maintain a high level of confidentiality and professionalism.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have strong organizational and time management skills.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be able to work a flexible schedule including overnight, weekends, holidays, and fluctuating days off.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY

$21.00 to $23.00 per hour