Night Audit

Wright Investments; Winston-Salem (NC); In loco; USD 19.000 - 29.000; Tempo pieno

Descrizione del lavoro

Wright Investments in Winston-Salem, NC, is seeking a Night Auditor to balance daily revenue and expenses while delivering exceptional guest service. The role may serve as manager-on-duty during overnight shifts and ensures smooth front office operations.

You will post charges, prepare daily revenue summaries, handle check-ins/outs, resolve guest issues using our Guest Service Recovery method, and maintain accurate end-of-shift reports.

Competenze

• 1 year of experience in a similar position or guest service with relief night audit duties.
• Knowledge of accounting procedures and strong attention to detail.
• Clear, professional communication and active listening.
• Ability to operate a variety of computer applications.

Mansioni

• Post charges to guest accounts and balance transactions.
• Maintain, review, post, and/or transfer charges and deposits to master accounts.
• Investigate or analyze out-of-balance situations and complete corrections.
• Prepare daily revenue summaries and front office reports.
• Perform end-of-day procedures and prepare for next day operations.
• Serve as night manager-on-duty and complete the MOD report.
• Assist guests with check-in/check-out and rate information.
• Resolve guest complaints using the Guest Service Recovery method.
• Complete end-of-shift reports and deposits following cash-handling standards.
• Maintain awareness of security and safety concerns and notify supervisors.
• Keep work areas clean and organized and maintain safe work habits.
• Perform additional duties as needed.

Conoscenze

Attention to detail

Accounting procedures

Clear communication

Computer applications

Descrizione del lavoro

Night Auditor

Position Summary

The Night Auditor is responsible for balancing the daily revenue and expense transactions for the hotel while providing exceptional guest service in a professional and genuinely friendly manner. This role may also serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office.

Key Responsibilities

• Post appropriate charges and transactions to guest accounts.
• Maintain, review, post, and/or transfer charges and deposits to master accounts.
• Investigate or analyze out-of-balance situations and complete necessary corrections.
• Prepare daily revenue summaries and front office statistical reports.
• Perform end-of-day system procedures and prepare systems for the next day’s operations.
• Serve as night manager-on-duty as assigned and complete the MOD report.
• Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.
• Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
• Complete end-of-shift reports and deposits following company cash-handling standards.
• Maintain awareness of security and safety concerns and notify supervisors of risks.
• Keep work areas clean and organized and maintain safe work habits.
• Perform additional duties as needed, required, or directed.

Qualifications

• One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.
• Knowledge of accounting procedures and strong attention to detail.
• Ability to communicate clearly and professionally through proper grammar and active listening.
• Ability to operate a variety of computer applications.
• Availability to work weekends, holidays, overtime, and alternating shifts.
• Ability to stand for prolonged periods (up to 4 hours or more).
• Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting.
• Primarily indoor work environment within hotel facilities.