Night Auditor

Drury Hotels Company, LLC; Pittsburgh (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Hotel discounts

Free room nights

Career growth

401(k)

Job summary

Drury Plaza Hotel - 745 Grant Street, Pittsburgh, PA 15219 is seeking a friendly front desk associate. You will check guests in and out, promote hotel programs, maintain guest records and balance daily receipts while delivering a +1 Service Attitude.

Strong English, guest service skills, and the ability to work alone on shift are essential. We offer flexible scheduling, hotel discounts, and opportunities for growth within the Drury Hotels family.

Qualifications

• Ability to take written and verbal direction and speak English clearly.
• Ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
• Attention to detail and ability to multitask efficiently.
• Thorough knowledge of Drury Hotels’ policies and procedures for guest services.
• Ability to handle money, make change and utilize office machines daily.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Performs front desk duties including checking guests in/out and promoting sales programs.
• Audits the previous day’s receipts and balances entries; runs reports.
• May assist with breakfast setup; may include food prep, service or cleaning.
• Work alone for the majority of the shift and ensure guest safety during overnight hours.
• Provide courteous, efficient, friendly service to all guests and potential guests.
• Respond promptly to inquiries, requests and complaints with a +1 Service Attitude.

Skills

English (clear)

Guest service

Cash handling

Tools

Cash register

Guest records software

Job description

Property Location

Drury Plaza Hotel - 745 Grant Street , Pittsburgh, Pennsylvania 15219

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:

• Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc.
• Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.
• May also assist with set up of breakfast.
• May include food preparation, set up, service and/or cleaning.
• Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone.
• Responsible for guest safety and security during overnight hours.
• Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
• Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
• Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

• Requires ability to take written and verbal direction and speak English clearly and read English.
• Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
• Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
• Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services.
• Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities.
• Maintains the front desk lobby area in a clean and organized manner.
• Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel.
• Must be willing to and have the ability to work alone as scheduled.
• At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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