Hotel Night Auditor

Mehr Consultancy; Monroeville (Allegheny County); On-site; USD 23,419 - 26,174; Full time

Job summary

Mehr Consultancy is looking for a reliable Night Auditor to handle overnight shifts in Monroeville, United States. Applicants should have at least one year of hospitality experience and excellent communication skills. Responsibilities include guest check-in/out, addressing guest needs, and managing payments. The role demands the ability to work independently under minimal supervision, with physical demands including lifting up to 50 pounds. Competitive compensation ranges from $17 to $19 per hour.

Qualifications

• 1 year of experience in hospitality and front desk roles.
• Strong written and verbal communication skills.
• Ability to solve problems and make decisions quickly.
• Ability to work independently and handle stressful situations.

Responsibilities

• Check-in and check-out guests, confirm reservations, assign rooms, and issue keys.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Process payments and transactions, including room charges, cash, debit, or credit.
• Ensure the common area and lobby are clean and presentable.
• Run daily reports, checking for accuracy.
• Maintain front desk supplies and equipment.

Skills

Excellent communication

Customer service

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Windows operating systems

Spreadsheets

Word processing

Job description

Job Summary

We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision.

Compensation

Compensation: $17 - $19

Responsibilities

• Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Process payments and transactions, including room charges, cash, debit, or credit.
• Ensure the common area and lobby are clean and presentable.
• Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
• Maintain front desk supplies and equipment.
• Coordinate with housekeeping and maintenance to track room readiness.
• Answer guest calls and provide information about the property and local attractions.
• Perform administrative duties, including filing and updating records.
• Safeguard guest information and handle confidential records with integrity.
• Other duties as assigned.

Requirements

• 1 year of experience in hospitality and front desk roles.
• Strong written and verbal communication skills.
• Proficiency in Windows operating systems, spreadsheets, and word processing.
• Ability to solve problems and make decisions quickly.
• High school diploma or equivalent.
• Ability to work independently and handle stressful situations.

Physical Demands

• Regularly required to walk, stand, and use hands to complete tasks.
• Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.