Hotel Night Auditor

Mehr Consultancy; Mankato (MN); On-site; USD 19,286 - 23,419; Full time

Job summary

Mehr Consultancy is seeking a reliable Night Auditor to work overnight shifts at our property. The ideal candidate is detail-oriented with strong communication, customer service, and organizational skills, able to work independently with minimal supervision.

Responsibilities include front desk operations, guest check-in/out, handling payments, coordinating with housekeeping, and preparing daily reports. A high school diploma and hospitality/front desk experience are required.

Qualifications

• 1 year of hospitality/front desk experience.
• Strong written and verbal communication skills.
• Proficiency with Windows, Excel, and Word.
• Ability to work independently and under pressure.

Responsibilities

• Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Process payments and transactions, including room charges, cash, debit, or credit.
• Ensure the front desk area is clean and presentable.
• Run daily reports (arrivals, departures, special requests) for accuracy.
• Coordinate with housekeeping and maintenance to track room readiness.
• Answer guest calls and provide information about the property and local attractions.
• Perform administrative duties, including filing and updating records.
• Safeguard guest information and handle confidential records with integrity.

Skills

Written and verbal communication

Customer service

Windows OS

Excel

Word processing

Problem solving

Decision making under pressure

Hospitality/front desk experience

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Excel

Microsoft Word

Job description

Job Summary

We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision.

Compensation

$14 - $17 hourly

Key Responsibilities

• Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Process payments and transactions, including room charges, cash, debit, or credit.
• Ensure the common area and lobby are clean and presentable.
• Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
• Maintain front desk supplies and equipment.
• Coordinate with housekeeping and maintenance to track room readiness.
• Answer guest calls and provide information about the property and local attractions.
• Perform administrative duties, including filing and updating records.
• Safeguard guest information and handle confidential records with integrity.
• Other duties as assigned.

Requirements

• 1 year of experience in hospitality and front desk roles.
• Strong written and verbal communication skills.
• Proficiency in Windows operating systems, spreadsheets, and word processing.
• Ability to solve problems and make decisions quickly.
• High school diploma or equivalent.
• Ability to work independently and handle stressful situations.

Physical Demands

• Regularly required to walk, stand, and use hands to complete tasks.
• Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.