Night Audit Supervisor: Only

Concord Hospitality Enterprises Co.; Atlanta (GA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises Co. in Atlanta, GA is seeking a Night Audit Supervisor to oversee the nightly Front Office operations and Night Audit staff during the overnight shift. Must have open availability to work nights and weekends; shift times vary as this position will also support the PM shift.

Minimum of 2 year Front Desk Clerk or Night Auditor experience; FSPMS experience is a plus. Applications submitted with a resume only will move forward.

Qualifications

• Supervisory experience in front office or night audit operations preferred.
• Strong decision-making skills with knowledge of hotel policies and procedures.
• Excellent oral and written communication skills.
• Good telephone etiquette and professional demeanor.
• Ability to work independently during overnight shifts.
• Commitment to guest satisfaction, safety, and operational excellence.

Responsibilities

• Supervise night audit employees, including training, scheduling, and performance reviews.
• Reconcile and complete daily front desk work; run trial balance to post rooms and close the day.
• Generate accounts receivable and next-day reports for Front Office, Housekeeping, Sales, and Executive Office.
• Investigate service and safety issues, initiate incident reports, and monitor investigations to timely resolution.
• Check guests in and out, operate telephone lines, and assist with guest needs.
• Escort guests to rooms when feasible and provide courteous support throughout the shift.
• Carry out additional duties and reasonable management requests as assigned.

Skills

Supervisory experience

Decision-making

Communication skills

Overnight shift

Guest satisfaction focus

Job description

Description

Must have open availability to work nights and weekends.

Shift times vary as this position will also support the PM shift.

Applications submitted without a resume will not move forward.

Minimum of 2 year Front Desk Clerk or Night Auditor experience.

FSPMS experience is a plus.

As a Night Audit Supervisor at Concord Hospitality, you will oversee the nightly operations of the Front Office and Night Audit staff. Serving as the primary contact for guests and hotel departments during the overnight shift, you will ensure smooth operations, accurate reporting, and a safe, welcoming environment.

Responsibilities

• Supervise night audit employees, including training, scheduling, and performance reviews.


• Reconcile and complete daily front desk work; run trial balance to post rooms and close the day.


• Generate accounts receivable and next-day reports for Front Office, Housekeeping, Sales, and Executive Office.


• Investigate service and safety issues, initiate incident reports, and monitor investigations to timely resolution.


• Check guests in and out, operate telephone lines, and assist with guest needs.


• Escort guests to rooms when feasible and provide courteous support throughout the shift.


• Carry out additional duties and reasonable management requests as assigned.

Qualifications

• Supervisory experience in front office or night audit operations preferred.


• Strong decision-making skills with knowledge of hotel policies and procedures.


• Excellent oral and written communication skills.


• Good telephone etiquette and professional demeanor.


• Ability to work independently during overnight shifts.


• Commitment to guest satisfaction, safety, and operational excellence.

Benefits (Full-Time Associates Only)

• Competitive wages


• Medical, dental, and vision insurance


• Life insurance and short/long-term disability options


• 401(k) program with company match


• Tuition assistance


• Discounted room rates at Concord-managed hotels


• Training, development, and career advancement opportunities

Why Join Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond.

We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones- Quality, Integrity, Community, Profitability, and FUN!- our associates proudly cheer:

"We Are Concord!"

We support diversity and inclusion through our mission to be a "Great Place to Work for All."

Salary: $19 to $22/hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality