Night Audit Supervisor - Hyatt LI

remingtonhotelscareers; Hauppauge (NY); On-site; USD 30,000 - 42,000; Full time

Job summary

Remington Hotels is seeking a front office professional in Hauppauge, NY to support nightly operations, manage guest resolutions, and assist various departments as needed.

You will proactively handle emergencies, maintain confidentiality, and ensure smooth front desk transactions using MICROS. This in-office role requires reliability, initiative, and strong problem-solving abilities.

Qualifications

• Front office role requires strong guest service orientation and reliability.
• Ability to think quickly to resolve guest issues with discretion.
• Willingness to assist other departments as needed.

Responsibilities

• Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams.
• Manage guest resolution process, investigating issues and solving problems to ensure guest satisfaction.
• Handle emergencies with authority to coordinate providers and report outcomes.
• Assist any department that is short staffed or needs additional help.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Operate the MICROS system at the front office, including daily transactions and unusual tasks.

Skills

High work ethic

Self-initiative

Independent judgment

Customer service

Problem solving

Regular attendance

Tools

MICROS system

Job description

What you will be doing

• Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Handle emergencies that may develop in the hotel, with full authority to contact all providers and ensure all issues are handled and reported.
• Assist any department that is short staffed or needs additional help.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Pay: $26.00 Per Hour

What we are looking for

• High work ethic, self-initiative , independent judgment
• Proven customer service and problem solving experience
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Stand and walk for varying lengths of time, often long periods of time

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.