Night Audit Supervisor - Hyatt LI

Pier House; Hauppauge, Northern (NY, KY); Hybrid; USD 33,000 - 39,000; Full time

Job summary

Long Island Hyatt-LIH in Hauppauge, NY, seeks a capable Front Office professional to manage nightly operational tasks and guest relations. You will complete the MOD checklist, resolve guest issues, and coordinate with various hotel teams to ensure service excellence.

Responsibilities include handling emergencies, supporting any department during peak times, and maintaining efficient front office operations using the MICROS system.

Qualifications

• Experience in guest services and problem solving.
• Ability to maintain excellent relationships with staff and guests.
• Flexibility to work varying schedules as needed.

Responsibilities

• Complete a nightly MOD checklist and communicate to General Manager, Engineer, Housekeeping and F&B teams.
• Manage guest resolution process with investigation and creative problem solving.
• Handle emergencies with authority to contact providers and report outcomes.
• Assist departments that are short staffed or need extra help.
• Understand Front Office staff duties and perform them when needed.
• Operate MICROS system for front office transactions.

Skills

Customer service

Problem solving

Attendance

Communication skills

Teamwork

Tools

MICROS system

Job description

Discover the hidden gem of Long Island Hotels at our resort-like retreat in Hauppauge, NY. Located on one of the highest points of Long Island this casual comfortable and contemporary Hotel offers great views and an escape from NYC while still near the heart of the action.

Job Description

What you will be doing

• Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Handle emergencies that may develop in the hotel, with full authority to contact all providers and ensure all issues are handled and reported.
• Assist any department that is short staffed or needs additional help.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Pay: $26.00 Per Hour

Location

Long Island Hyatt-LIH

Requirements

What we are looking for

• High work ethic, self-initiative , independent judgment
• Proven customer service and problem solving experience
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Stand and walk for varying lengths of time, often long periods of time
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

undefined

Applicants have rights under Federal Employment Laws