Night Audit Supervisor

Omni Hotels and Resorts; Richmond (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Night Manager to oversee front desk operations and ensure exceptional guest experiences. This role involves supervising overnight staff, managing financial transactions, and maintaining high service standards. Ideal candidates will possess strong customer service skills, problem-solving abilities, and a passion for hospitality. Join a dynamic team where your contributions will enhance guest satisfaction and uphold the hotel's reputation for excellence. If you thrive in a fast-paced environment and are eager to make a positive impact, this opportunity is perfect for you.

Qualifications

• Excellent customer service and problem-solving skills required.
• Strong communication and organizational skills essential.

Responsibilities

• Oversee nighttime front desk and audit functions.
• Supervise overnight staff and manage guest relations.
• Balance daily postings and revenue accurately.

Skills

Customer Service

Problem-Solving

Communication

Organizational Skills

Tools

Opera

Synergy

Vingcard Vision

Job description

Location

Richmond Hotel

Ideally located in the heart of Richmond, the Omni Richmond Hotel is renowned for refined Southern hospitality in an elegant, relaxing setting. Situated within the historic Shockoe Slip district, guests enjoy proximity to architecture, restaurants, nightlife, and the James River. The hotel is also close to Richmond's financial and legislative districts, near the Virginia State Capitol.

At Omni Richmond, associates experience a dynamic work environment, comprehensive training, and a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about service, this hotel could be your ideal workplace.

Job Description

Oversee and coordinate all nighttime front desk and audit functions, perform computer maintenance, and verify and balance all financial transactions for the day.

Responsibilities

1. Serve as the manager on duty and emergency contact for overnight associates.
2. Supervise overnight staff across departments.
3. Prepare and distribute daily reports, including morning reports.
4. Accurately prepare VIP, complimentary, house use rooms, and out-of-order lists.
5. Handle express checkouts ensuring completion.
6. Complete the third shift Night Audit checklist.
7. Balance daily postings and revenue, including open folios, deposits, and guest ledgers.
8. Respond to third-party surveys (Booking.com, Expedia, etc.).
9. Communicate effectively with departments via shift recap emails.
10. Ensure understanding of front office standards and address deficiencies.
11. Document errors made by cash handling auditors.
12. Transmit credit card information nightly.
13. Be familiar with check-in and check-out procedures and policies.
14. Act as a liaison between guests and the hotel.
15. Protect guest confidentiality and room key access according to SOPs.
16. Understand PBX Operator duties and emergency procedures.
17. Follow up on guest requests and concerns, adhering to service recovery protocols.
18. Execute all Moments of Service scenarios to standard.
19. Be familiar with hotel systems and equipment (Opera, Synergy, Vingcard Vision, etc.).
20. Know hotel amenities and facilities.
21. Understand the inter-departmental relationships within the hotel.
22. Assist guests in locating hotel areas and provide parking validation if needed.
23. Operate necessary equipment (computer, phone, copier, etc.).
24. Engage actively with guests to identify and meet their needs, aiming to exceed expectations.

Qualifications

1. Excellent customer service and problem-solving skills.
2. Strong communication, computer, and organizational skills.
3. Previous guest service experience, preferably in a hotel front office.
4. Ability to work various shifts, including weekends and holidays.
5. Physical ability to lift up to 30 pounds, stand, walk, or sit for extended periods, and perform repetitive motions.

Omni Hotels & Resorts is an equal opportunity employer. For assistance in applying, contact [e-mail].