Night Audit Supervisor

Omni Hotels & Resorts; Richmond (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Night Manager to oversee front desk operations. This role involves managing overnight associates, ensuring exceptional guest service, and maintaining financial accuracy. Join a team that values respect, gratitude, and empowerment, and contribute to creating memorable experiences for guests in a vibrant setting. If you thrive in a dynamic environment and are passionate about service, this opportunity is perfect for you.

Qualifications

• Strong communication and customer service skills are essential.
• Prior experience in hotel front office preferred.

Responsibilities

• Oversee nighttime front desk operations and manage overnight associates.
• Prepare daily reports and ensure financial transactions are balanced.

Skills

Customer Service

Problem Solving

Communication

Organizational Skills

Tools

Opera

Synergy

Vingcard Vision

Two-Way Radio Dispatch

Job description

Location

Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Job Description

To oversee and coordinate all nighttime front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Responsibilities

• Serves as the manager on duty and emergency point of contact for all overnight associates.
• Supervises overnight associates working in all departments.
• Preparation of daily reports and distribution as directed to include morning reports.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Handling Express checkouts ensuring their completion.
• Completion of third shift Night Audit checklist
• Balancing of daily postings and revenue to include Open Folios, Deposit and Guest Ledgers.
• Responding to all third-party surveys (Booking.com, Expedia etc...)
• Ensure adequate communication the following morning to all necessary departments by communicating through shift recap emails.
• Understanding of all front office standards and assist in solving deficiencies.
• Documenting errors made by cash handling auditors.
• Ensuring nightly transmission of credit cards.
• To be thoroughly acquainted with all check-in and check-out procedures and policies.
• To be a main liaison between guest and the hotel.
• To appropriately protect confidential guest information and guest room key access according to front office SOP’s.
• To be thoroughly acquainted with PBX Operator duties.
• Be familiar with emergency procedures and Alarm System in the PBX department.
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
• To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios and execute to standard.
• Be familiar with all systems and equipment as related to the Front Office (Opera, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Fire panel)
• Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
• To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
• To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
• To be familiar with local attractions and businesses
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Familiarity with parking validation procedures and Good Night’s Rest Policy
• Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio

Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity

Qualifications

• Excellent customer service and problem solving skills
• Must have strong communication, computer and organizational skills
• Prior guest service experience required, preferably hotel front office experience
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email [e-mail].