Night Audit Supervisor

The National Hotel; Miami Beach (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Career growth and development

Job summary

The National Hotel Miami Beach is seeking an Overnight Night Audit Supervisor to manage the front office operations during the overnight shift in a luxury, adults-only setting. You will guide front office staff, handle guest inquiries, and ensure seamless service while maintaining high standards of safety and security.

Located on South Beach, the role involves coordinating with losses prevention, engineering, and housekeeping, and ensuring compliance with hotel policies.

Qualifications

• High school diploma or GED required.
• Previous front office supervisor experience in a 4- or 5-star hotel preferred.
• Ability to communicate fluently in English; additional languages a plus.
• Working knowledge of hotel systems such as Opera or Micros is advantageous.
• Financial and analytical skills are preferred.

Responsibilities

• Oversee the entire front office areas and valet.
• Ensure outstanding guest service across all areas.
• Respond to guest issues and emergencies and communicate with Loss Prevention.
• Coordinate with Housekeeping and Engineering on repairs and deficiencies.
• Supervise staff productivity and report to department heads.
• Manage night operations and ensure compliance with hotel policies.

Skills

Front office supervision

Multitasking

Fluent English

Other languages

Education

High School Diploma or GED

Tools

Opera

Micros

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Audit Supervisor

Overnight Supervisor Full Time Miami Beach, FL, US

Salary Range: $21.00 To $22.00 Annually

The National Hotel Miami Beach

Located on the iconic shores of South Beach, the National Hotel Miami Beach is one of Miami Beach’s most celebrated oceanfront luxury destinations. Originally built in 1939, this historic Art Deco landmark blends timeless elegance with contemporary sophistication, offering guests an authentic Miami Beach experience in the heart of one of the world’s most vibrant coastal communities.

The National Hotel delivers exceptional hospitality in an adults-only luxury setting known for personalized service and refined style. Team members become part of a dynamic hospitality culture that values excellence, collaboration, innovation, and guest satisfaction.

ROLE SUMMARY:

The Overnight Night Audit Supervisor's responsible is to maintain the smooth operation of the front office and hotel during the overnight. Provide guidance and support to all front office staff members and other department’s members.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:

• Responsible for overseeing the entire front office areas and valet.
• Ensure outstanding guest service is provided in all areas.
• Assisting with security issues
• Ensuring the shift complies with all hotel policies/procedures.
• Responds to and resolves any guest issue or emergency procedures.
• Assist Guests in any incident and accident reporting.
• Communicate all vital information to the Loss Prevention Manager regarding guest safety and security.
• Communicate all repairs and deficiencies to Housekeeping or Engineering as they apply.
• Oversee staff productivity in other departments and work closely with the Department Heads to maintain expectations.
• Respond appropriately and supervise any emergency or safety situation involving the hotel and its guests.
• Ability to respond accordingly.
• Answer any inquiries that hotel guests and patrons may have.
• Effectively communicate and report vital guest service information with hotel staff and management team through the department log, voicemail, e-mail, and Opera system.
• And any other duties assigned by the Director or Managers.
• Making sure Le News is sent at 7:00 am
• Charge deposit and assign rooms.
• Provide line up with hotel updates.

MINIMUM REQUIREMENTS & QUALIFICATIONS

• Must have completed High School or GED Diploma
• Previous experience as a front office supervisor preferably in a 4 or 5 star hotel.
• Ability to communicate fluently in other languages
• Working knowledge of common computer programs and systems. Opera and micros a plus.
• Financial and analytical skills preferred
• A guest service philosophy
• An ability to multi-task in a fast paced climate

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests;
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms;
• Proficiency in effectively presenting information and respond to questions from guests, supervisors and co-workers;
• Ability to speak additional languages such as Spanish, French or German is preferred

BENEFITS:

We value our team members and are proud to offer a comprehensive benefits package, including:

• 401(k) Retirement plan with a match
• Medical, Dental, and Vision insurance plans
• Complimentary parking
• Complimentary meals daily
• Vacation time
• Life insurance
• Paid time off
• Career growth and development opportunities