Night Audit Supervisor

Sonesta Hotels International Corporation; Chicago (IL); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company \u

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Disability Insurance

Employee Perks and Discounts

Job summary

The Sonesta International Hotels is seeking a Night Auditor Supervisor in Chicago, IL to balance hotel income and expenses for each 24-hour period and support the overnight front desk as a Guest Service Agent.

You will act as the system liaison for Opera during night hours, handling tickets and ensuring accurate reporting while delivering Sonesta's guest service standards across the overnight shift.

Qualifications

• High School diploma or equivalent required.
• Three years of hotel experience preferred as Guest Service Agent and Night Auditor.
• Reading/writing skills used for records and registrations.
• Fluent English; other languages beneficial.
• Strong verbal and written communication skills.
• Basic math; percentages and variances helpful.
• Microsoft Office and Opera systems experience preferred.
• Stand/walk for extended periods; lift up to 50 pounds.

Responsibilities

• Balance and audit room revenue, food/bev revenue, and telephone revenue.
• Balance room tax charges, cashier reports, and guest house accounts.
• Prepare daily management reports and monthly end packs.
• Register guests, issue keys, and explain hotel services.
• Process cash and card transactions per procedures; manage deposits.
• Assist with guest reservations and up-sell to maximize revenue.

Skills

Guest Service

English fluency

Communication

Mathematical skills

Problem solving

Teamwork

Education

High School diploma or equivalent

Tools

Opera

Microsoft Office

Job description

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Night Auditor Supervisor is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The Night Audit Supervisor also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The Night Audit Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The Night Audit Supervisor will act as the hotel system liaison during night hours. The Night Audit Supervisor will call in and open tickets with Opera, system support during the overnight hours if a system fails or issues occur.

What you'll be doing

The Night Auditor Supervisor is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The Night Audit Supervisor also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The Night Audit Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The Night Audit Supervisor will act as the hotel system liaison during night hours. The Night Audit Supervisor will call in and open tickets with Opera, system support during the overnight hours if a system fails or issues occur.

Job Description

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
• Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
• Prepare General Manager daily, weekly and month end reporting packs.
• Act as the security point of contact during various times in the shift.
• Communicate with the Assistant General Manager to resolve accounting discrepancies and to request or provide information.
• Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Follow all local laws with regard to alcoholic beverage sales.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control and release guest safe-deposit boxes.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent required.
• Three years of previous hotel experience preferred as a Guest Service Agent and Night Auditor.
• Reading and writing skills are utilized when compiling department records, guest registration and reservation information
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Standing for extended periods of time.
• May be required to obtain a TIPS certification.
• Will be required to work mornings, evening, weekends, and holidays.

Anticipated Pay Range & Additional Job Information

Pay range is $28.50 to $29.50.

The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.