Night Auditor

Sonesta International Hotels; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Company-Paid Life Insurance

Job summary

A notable hotel chain in Orlando is seeking a Night Auditor responsible for accurately balancing hotel income and expenses while acting as the Guest Service Agent during the overnight shift. The role includes preparing daily reports, managing guest services, and ensuring compliance with safety regulations. Ideal candidates should possess a high school diploma, previous hotel experience, and excellent communication skills. This position offers a competitive benefits package including insurance and educational assistance.

Qualifications

• One year of previous hotel experience preferred.
• Ability to speak other languages is beneficial.
• Experience in extended-stay industry preferred.

Responsibilities

• Balance hotel income and expenses for every 24-hour operating period.
• Act as Guest Service Agent for overnight front-desk shift.
• Communicate with Operations Manager to resolve accounting discrepancies.

Skills

Fluent English

Mathematical skills

Problem solving

Professional communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S. – and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive

Bringing quality, value, and amazing hospitality to every guest, every stay, across 1,000+ properties in eight countries and counting.

Job Description Summary

The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24‑hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front‑desk shift, consistently delivering results that contribute to the mission and overall success of the hotel. The NA will act as the hotel system liaison during night hours, calling in and opening tickets with Opera, SynXis, or system support during overnight hours if a system fails or issues occur.

Duties and Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
• Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
• Prepare General Manager daily, weekly, and month‑end reporting packs.
• Assist in the set‑up of the complimentary breakfast service, including hot and cold food service, juice and coffee stations, and all supplies.
• Assist in the washing, drying, and folding of hotel laundry.
• Act as the security point of contact during various times in the shift.
• Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
• Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Upsell rooms where possible to maximize revenue.
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Serve the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control, and release guest safe‑deposit boxes.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.

Qualifications and Requirements

• High School diploma or equivalent required.
• One year of previous hotel experience preferred.
• Previous background from the extended‑stay industry preferred.
• Reading and writing skills utilized when compiling department records, guest registration, and reservation information.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational, and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting, or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Standing for extended periods of time.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Will be required to work mornings, evenings, weekends, and holidays.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company‑Paid Life Insurance
• Company‑Paid Short‑Term and Long‑Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.