Night Auditor

Sonesta International Hotels; Milpitas (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels in Milpitas, CA is seeking a Night Auditor to welcome late-arriving guests, balance accounts, and ensure overnight operations run smoothly. You will handle front desk tasks, process payments, and prepare daily reports for the morning team in a fast-paced overnight environment.

The ideal candidate is dependable, detail-oriented, and capable of working independently while delivering warm, guest-focused service.

Qualifications

• Experience in Front Desk or Night Audit preferred.
• Ability to balance accounts and perform nightly audits.
• Great communication and guest service skills.
• Ability to work independently overnight.
• Flexible with overnight shifts, weekends, holidays.

Responsibilities

• Provide friendly, professional, and attentive guest service during overnight Front Desk operations including check-in, check-out, and guest assistance.
• Complete nightly audit procedures including balancing accounts, reconciling transactions, processing financial reports, and closing daily hotel operations.
• Monitor overnight hotel activity and respond promptly and professionally to guest requests, concerns, and operational needs.
• Process guest payments, billing adjustments, cash handling procedures, and PMS transactions accurately.
• Prepare and distribute daily operational, accounting, and occupancy reports for hotel leadership teams.
• Maintain strong knowledge of hotel operations, room inventory, reservations systems, guest service standards, and hotel procedures.
• Support room assignments, reservations, wake-up calls, and overnight operational coordination across departments.
• Monitor hotel safety, security, and overnight operational readiness while following hotel safety procedures and policies.
• Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
• Partner closely with Housekeeping, Engineering, Security, and hotel leadership teams to support smooth overnight operations.

Skills

Night Audit

Front Desk

Hospitality

Hotel operations

Accounting

Customer service

Tools

PMS systems

POS systems

Reservations platforms

Job description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

What This Role Is All About

Great guest experiences don’t stop when the sun goes down — and our Night Auditors help keep everything running smoothly overnight. You’ll welcome late-arriving guests, support overnight hotel operations, and ensure the day’s financial activity is accurate and ready for the morning team.

This role is perfect for someone who is dependable, detail-oriented, and comfortable working independently. You’ll balance warm, attentive guest service with front desk responsibilities, financial reporting, and overnight safety and security procedures.

If you’re a night owl who stays calm under pressure and loves creating exceptional hospitality experiences — we’d love to meet you.

What You’ll Be Doing

• Provide friendly, professional, and attentive guest service during overnight Front Desk operations including check-in, check-out, and guest assistance.
• Complete nightly audit procedures including balancing accounts, reconciling transactions, processing financial reports, and closing daily hotel operations.
• Monitor overnight hotel activity and respond promptly and professionally to guest requests, concerns, and operational needs.
• Process guest payments, billing adjustments, cash handling procedures, and PMS transactions accurately.
• Prepare and distribute daily operational, accounting, and occupancy reports for hotel leadership teams.
• Maintain strong knowledge of hotel operations, room inventory, reservations systems, guest service standards, and hotel procedures.
• Support room assignments, reservations, wake-up calls, and overnight operational coordination across departments.
• Monitor hotel safety, security, and overnight operational readiness while following hotel safety procedures and policies.
• Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
• Partner closely with Housekeeping, Engineering, Security, and hotel leadership teams to support smooth overnight operations.
• Any other duties as assigned.

What Great Looks Like

• Previous Front Desk, Night Audit, hospitality, hotel operations, accounting, customer service, or guest service experience preferred.
• Experience using PMS systems, POS systems, reservations platforms, and handling cash transactions accurately preferred.
• Strong attention to detail with the ability to reconcile reports, balances, and financial transactions accurately.
• Excellent communication, problem-solving, and guest service skills.
• Ability to work independently and remain organized in a fast-paced overnight hospitality environment.
• Basic accounting, auditing, or financial reporting knowledge preferred.
• Strong organizational and time management skills with attention to operational accuracy.
• Flexible availability including overnight shifts, weekends, holidays, and audit coverage as needed.
• Positive, dependable, and service-focused mindset with the ability to handle guest concerns professionally.
• A passion for hospitality, teamwork, guest experience, and operational excellence.

Anticipated Pay Range & Additional Job Information

Pay ranges from $26.00 to $27.000 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience

How We Reward You

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.