Night Audit Relief/ Front Office Supervisor

Concord Hospitality Enterprises; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises in Miami is seeking a Night Audit Relief / Front Office Supervisor to oversee night accounting staff, reconcile front desk work, and produce end-of-day reports. The role includes guest check-in/out, telephone line duties, and handling incidents with follow-up documentation.

Strong policy-based decision making and communication skills are essential. We offer a comprehensive benefits package and opportunities for career advancement within Concord-managed hotels.

Qualifications

• Ability to make decisions based on set policies and procedures.
• Oral and written communications skills.
• Good telephone etiquette.

Responsibilities

• Supervise the night accounting employees; review and verify work, train, schedule, and conduct performance appraisals.
• Reconcile and complete all daily front desk agents’ work.
• Run Find trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Investigate service and safety issues reported during the shift; initiate investigations and recommendations.
• Write and supervise the creation of incident reports.
• Monitor investigations to timely conclusion and follow up with guests and visitors.
• Check guests in and/or out; operate/handle telephone lines; escort guests to rooms when feasible.
• Carry out any reasonable request by Management and perform additional duties as assigned.

Skills

Decision making

Communication

Telephone etiquette

Leadership

Job description

We are hiring a Night Audit Relief / Front Office Supervisor

Responsibilities

• Supervise the night accounting employees; review and verify work, train, schedule, and recommend and conduct performance appraisals.
• Reconcile and complete all daily front desk agents’ work.
• Run Find trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Investigate all service and safety issues reported during the shift to find their cause, and give recommendations to avoid repeated issues. Initiate investigations.
• Write and supervise the creation of incident reports.
• Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts.
• Check guests in and/or out.
• Operate/handle telephone lines.
• Escort incoming guests to their rooms when feasible.
• Additional duties as necessary and assigned.
• Carry out any reasonable request by Management that is capable of being performed.

Supervisory Skills And Abilities.

• Ability to make decisions based on set policies and procedures.
• Oral and written communications skills.
• Good telephone etiquette.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.