Night Audit- PT

Stein Eriksen Lodge; Utah; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

On site heated employee parking

Ski/snowboard benefits at Park City/De

Flexible schedules

Team member appreciation events

Employee discounts

Job summary

Stein Eriksen Lodge is seeking a part-time Night Audit/Front Desk Agent in Park City, Utah. You will verify, reconcile, and consolidate daily transactions, check guests in and out, and respond to guest requests with courtesy and efficiency.

The ideal candidate will work the graveyard shift, communicate effectively, and provide outstanding guest service while coordinating with hotel operations and staying informed about local activities and amenities.

Qualifications

• Experience in hotel front desk or guest services preferred.
• Ability to communicate clearly and courteously with guests.
• Wamiliarity with typical front desk operations and guest needs.

Responsibilities

• Welcome guests to The Chateaux Residence Club and assist with check-in and check-out.
• Answer phone calls professionally and respond promptly to requests.
• Consolidate daily transactions and maintain front desk records.
• Handle guest complaints with tact and professionalism.
• Maintain knowledge of local attractions and hotel facilities.

Skills

Overnight shift availability

Effective communication

Customer service

Education

High school diploma or equivalent

Job description

For those who seek the best, there's only Stein.

The Residences at the Chateaux: Based on a unique concept, club ownership at The Residences enables owners a premium Deer Valley ski home at a fractional price. But the real value of ownership stems from the club's exclusive ambiance, amenities and services. The club combines Deer Valley residential elegance with luxury hotel services and private amenities.

Why work for the best?

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences.We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round.More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.

Part Time Night Audit/Front Desk

Able to verify, reconcile, and consolidate all daily transactions. Attention to detail is critical and the ability to handle any/all situations on the graveyard shift with good judgment. As Front Desk Agent, must be familiar with all Front Desk Operations.

Essential Functions:

• Welcome guests to the Chateaux Residence Club
• Effectively and seriously deal with guest complaints
• Answer phone in a very courteous manner and respond to guests promptly and efficiently
• Have full knowledge of computer system to effectively check-in and check-out guests on a timely basis.
• Have thorough knowledge of facilities, amenities, departments, and managers
• Read log book and handle any outstanding requests
• Perform a variety of clerical and office duties assumed by one Front Desk Agent
• Serves as information agent for Hotel guests and handles their needs or directs information to satisfy their needs. Responds to all guest requests. Be fully aware of daily functions in the Hotel
• Knowledgeable of local activities and area attractions that may enhance the stay of our guests
• Display working knowledge of reservations and room availability functions. Take reservations and messages as requested
• Take accurate messages for guests and managers (including date, time, caller, message)
• Complete department check list each shift
• Process all guests’ special requests and VIP services in a timely manner
• Ensure that all guest mail, messages, faxes, federal express, and other overnight deliveries are delivered to guest promptly
• Complete weekly room key and front desk supplies inventory
• Demonstrate an outgoing and pleasant attitude with all guests and employees
• Maintain a clean, neat, and professional work area
• Do whatever necessary to help guests and fellow employees

Education, Experience, and Skills Preferred:

• High school diploma required/some college preferred
• Ability to communicate effectively
• Ability to work overnight

Stein Collection offers:

• On site heated garage for employee parking -a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies to accommodate family, school, and other activities
• Weekly raffles for tickets to events such as the Utah Jazz, Utah Mammoth, Real SL, and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.