Front Desk/Concierge

Stein Eriksen Lodge; Park City (UT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Disability insurance

Life insurance

401K matching

Paid training

Meals provided

On-site parking

Ski benefits

Flexible schedules

Team events

Employee discounts

Job summary

Stein Eriksen Lodge in Park City, Utah, seeks a guest-focused Concierge to enhance guest experiences and provide area information. You will handle dining reservations, coordinate with hotel departments, and uphold a professional attitude with guests and owners.

Responsibilities include welcoming guests, resolving issues, and leveraging local knowledge. The role offers competitive wages, comprehensive benefits, paid training, employee meals, and exclusive ski benefits.

Qualifications

• Strong guest service mindset with a friendly demeanor.
• Excellent communication and listening skills.
• Ability to resolve guest requests promptly and tactfully.
• Knowledge of Park City area and area attractions.
• Collaborative team player with professional attitude.

Responsibilities

• Welcome guests sincerely and aim to make their stay enjoyable while handling complaints.
• Serve as information agent for hotel guests and assist with needs promptly.
• Know Park City and surrounding attractions and points of interest.
• Make and confirm dining reservations for hotel guests.
• Maintain communication with all hotel departments.
• Demonstrate a friendly, professional attitude toward guests and staff.
• Acknowledge owners and returning guests where appropriate.
• Competitive wages with management incentive program.
• Enjoy great benefits including health, dental, vision, disability and life insurance, 401K matching.
• Paid training time and programs provided.
• Chef-prepared meals daily in the employee cafeteria.
• On-site heated employee parking garage.
• Unmatched ski/snowboard benefits at local resorts.
• Flexible schedules and time-off policies.
• Weekly raffles for events; team appreciation programs.
• Employee discounts on hotel rooms, spa, dining, shopping, and rentals.

Skills

Guest service

Communication

Problem solving

Local knowledge

Teamwork

Job description

For those who seek the best, there's only Stein.

Stein Eriksen Residences: With incredible contemporary design at every turn, Stein Eriksen Residences caters to the traveler who craves something more than just a place to stay. Breaking free from the standard hotel style, the innovative Residences, with 39 condominium units and 15 private home units, adds an influential element of modern luxury to Deer Valley.

Why work for the best?

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences.We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round.More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.

Summary:

Ensure all guest requests are met in a timely and sufficient manner; information agent for area activities/events. A concierge must apply patience, tact, and resourcefulness in meeting the many and varied demands of our guests.

Essential Functions:

• Welcome guests sincerely and make their stay as enjoyable as possible. Effectively and seriously deal with guest complaints
• Serves as information agent for hotel guests and handles their needs in a timely and efficient manner
• Knowledge of the Park City and surrounding area and points of interest
• Make and confirm dining reservations for all hotel guests
• Maintain communication with all Hotel departments
• Demonstrate a friendly, professional attitude with all guests as well as fellow employees
• Acknowledge owners and previous guests as appropriately as possible
• Competitive wages with management incentive program
• Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
• Paid training time and programs
• Chef prepared meals daily in our cafeteria, at no cost to you
• On site heated garage for employee parking -a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies to accommodate family, school, and other activities
• Weekly raffles for tickets to events such as the Real Salt Lake, Utah Jazz, Utah Mammoth, Real SL, and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.