Guest Services Supervisor - The Residences at the Chateaux

Evolving Solution Services; Park City (UT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short- and long-term disability

Life insurance

401K with company match

Free chef-prepared meals

On-site heated employee parking

Ski/snowboard benefits at Park City/De

Job summary

Stein Collection seeks a Guest Services Supervisor for The Residences at the Chateaux in Park City, UT. You will lead the Bell and Concierge teams to ensure a seamless, welcoming guest experience from arrival to departure, maintaining high service standards and coordinating with hotel departments.

The role requires prior Bell service experience, strong communication, teamwork, and the ability to work flexible hours.

Qualifications

• High school diploma.
• Previous Bell service experience.
• Excellent communication skills.
• Team-oriented and collaborative.
• Flexible hours including days, evenings, weekends, and holidays.
• Must be able to stand/walk for extended periods and lift at least 50lbs.
• Valid driver's license with clean driving record.

Responsibilities

• Provide prompt, courteous service to guests and familiarize incoming guests to the Residence Club.
• Provide daily supervision, direction, and support to the Bell and Concierge teams.
• Set daily work expectations for bell team.
• Resolve guest complaints, concerns, and disputes promptly.
• Maintain stock of supplies and order as needed.
• Train and onboard new Guest Services staff; ensure understanding of standards and procedures.
• Coordinate with airport staff to ensure staff and vehicle compliance.
• Maintain a clean, organized, professional work environment (garage, vehicle areas, owner storage).
• Oversee shipping/receiving with FedEx, USPS, and others; ensure procedures are followed.
• Conduct seasonal inventory of owner bags and skis.
• Oversee vehicle maintenance and fleet coordination.
• Manage movement and storage of owner vehicles.
• Assist Bell/Concierge teams as needed.

Skills

Communication

Teamwork

Flexible hours

Physical stamina (lift 50lbs)

Driver's license

Education

High school diploma

Job description

Guest Services Supervisor - The Residences at the Chateaux

Full Time Park City, UT, US

13 days ago Requisition ID: 1004

For those who seek the best, there's only Stein.

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.

Why work for the best?

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences.We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.

The Guest Services Supervisor provides day-to-day leadership and operational oversight for the Residences Bell and Concierge teams. This role ensures a seamless, welcoming, and efficient guest experience from arrival to departure while maintaining high service standards, supporting team performance, and coordinating closely with other hotel departments.

Essential Functions:

• Provide prompt, courteous service to guests and familiarize all incoming guests to the Residence Club.
• Provide daily supervision, direction, and support to the Bell and Concierge teams.
• Set daily work expectations for bell team.
• Resolve guest complaints, concerns, and disputes in a timely manner.
• Maintain adequate stock of supplies and order as needed.
• Train and onboard new Guest Services employees, ensuring they understand service standards, procedures, and operational expectations.
• Liaise with airport personnel to ensure staff and vehicle compliance.
• Maintain a clean, organized, and professional work environment, including the garage, vehicle areas, and owner storage areas.
• Oversee shipping and receiving services, including FedEx, USPS, and other carriers, and ensure the team follows established shipping procedures.
• Conduct owner inventory of bags and skis seasonally.
• Oversee the coordination of maintenance of the Residences fleet of vehicles.
• Oversee movement and storage of owner vehicles.
• Assist Bell and Concierge team with their roles as needed.

Education, Experience, and skills preferred:

• High school diploma.
• Previous Bell service experience.
• Ability to communicate effectively.
• Has an enthusiastic willingness to work together as a team.
• Ability to work flexible hours (days, evenings, weekends, and holidays).
• Must be able to stand and walk for extended period of times and lift at least 50lbs.
• Must have a valid driver's license and clean driving record.

Stein Collection offers:

• Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
• Competitive wages and bonus plans to recognize your dedication and service with us
• Paid training time and programs
• Chef prepared meals daily in our cafeteria, at no cost to you
• On site heated garage for employee parking - a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
• Flexible schedules and time off policies to accommodate family, school, and other activities
• Weekly raffles for tickets to events such as the Utah Jazz, Mammoth, and Salt Lake Bees
• Monthly team member appreciation events and recognition programs
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.