Night Audit Pro: Front Desk & Guest Experience

Lodgco Management L.L.C.; Sarasota (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Career development & training

Paid time off

Travel and hotel discounts

401(k) with company match

Incentive programs

And more!

Job summary

Lodgco Management L.L.C. in Sarasota, FL seeks a Night Audit Associate to support third-shift hotel and guest service operations at Caretta Landing, Ascend Collection hotel.

You will greet guests, handle registrations, and manage front desk tasks with courtesy and professionalism. Responsibilities include cash handling, nightly balance, reporting to accounting, answering phones, and ensuring room rates, packages, and promotions are correctly applied.

Qualifications

• Computer software proficiency for front desk systems and general hotel operations.
• Strong verbal and written communication skills.
• Reliable and customer-focused approach.
• Solid time management in a fast-paced hotel environment.
• Ability to lead by example and support team members.

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests.
• Knowledge of daily hotel operations, policies, procedures, and internal rules.
• Knowledge of Brand's operating systems and Brand's customer loyalty programs.
• Knowledge of guest rooms, locations, amenities, features, and all other services offered.
• Knowledge of room rates, packages, discounts, and promotions.
• Ensure proper credit when checking out guest(s) and handle late charges accordingly.
• Bank out at end of shift by following drop procedures.
• Email daily reports to accounting office.
• Answer phones, handle mail, and take messages.
• Assist guests with questions and issues; ensure all guest problems are resolved in a timely manner.
• Knowledge of the city, local area, and attractions.
• Utilize spare time for cleaning and maintaining areas.
• Know all emergency procedures and the proper action to take.
• Operate safe deposit boxes.
• Inspect conference rooms, common areas and public restrooms to ensure cleanliness.
• Perform security walks of hotel.
• Investigate and address noise/party issues.
• Set up, prepare, and maintain breakfast area.

Skills

Computer software

Communication

Dependability

Time management

Leadership

Job description

Lodgco Management L.L.C. in Sarasota, FL seeks a Night Audit Associate to support third-shift hotel and guest service operations at Caretta Landing, Ascend Collection hotel.

You will greet guests, handle registrations, and manage front desk tasks with courtesy and professionalism. Responsibilities include cash handling, nightly balance, reporting to accounting, answering phones, and ensuring room rates, packages, and promotions are correctly applied.