SCL Night Audit

Lodgco Management L.L.C.; Sarasota (FL); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development & training

Paid time off

Travel and hotel discounts

401(k) with company match

Incentive programs

And more!

Descripción de la vacante

Lodgco Management L.L.C. in Sarasota, FL seeks a Night Audit Associate to support third-shift hotel and guest service operations at Caretta Landing, Ascend Collection hotel.

You will greet guests, handle registrations, and manage front desk tasks with courtesy and professionalism. Responsibilities include cash handling, nightly balance, reporting to accounting, answering phones, and ensuring room rates, packages, and promotions are correctly applied.

Formación

• Computer software proficiency for front desk systems and general hotel operations.
• Strong verbal and written communication skills.
• Reliable and customer-focused approach.
• Solid time management in a fast-paced hotel environment.
• Ability to lead by example and support team members.

Responsabilidades

• Perform guest registrations (check ins & check outs), room assignments, and special requests.
• Knowledge of daily hotel operations, policies, procedures, and internal rules.
• Knowledge of Brand's operating systems and Brand's customer loyalty programs.
• Knowledge of guest rooms, locations, amenities, features, and all other services offered.
• Knowledge of room rates, packages, discounts, and promotions.
• Ensure proper credit when checking out guest(s) and handle late charges accordingly.
• Bank out at end of shift by following drop procedures.
• Email daily reports to accounting office.
• Answer phones, handle mail, and take messages.
• Assist guests with questions and issues; ensure all guest problems are resolved in a timely manner.
• Knowledge of the city, local area, and attractions.
• Utilize spare time for cleaning and maintaining areas.
• Know all emergency procedures and the proper action to take.
• Operate safe deposit boxes.
• Inspect conference rooms, common areas and public restrooms to ensure cleanliness.
• Perform security walks of hotel.
• Investigate and address noise/party issues.
• Set up, prepare, and maintain breakfast area.

Conocimientos

Computer software

Communication

Dependability

Time management

Leadership

Descripción del empleo

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. Join Our Team Today!

We are looking for a Night Audit Associate to support our third-shift hotel and guest service operations at the stunning Caretta Landing in Sarasota, an Ascend Collection hotel! If you are dedicated to providing exceptional guest service and hospitality, we would love to hear from you!

JOB SUMMARY:

Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

• Perform guest registrations (check ins & check outs), room assignments, and specialrequests
• Knowledge of daily hotel operations, policies, procedures, and internalrules
• Knowledge of Brand's operating systems and Brand's customer loyaltyprograms
• Knowledge of guest rooms, locations, amenities, features, and all other servicesoffered
• Knowledge of room rates, packages, discounts, andpromotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out allguest(s)
• Bank out at end of shift by following dropprocedures
• Email daily reports to accounting office
• Answer phones, handle mail, and takemessages
• Assist guests with questions and issues; ensure all guest problems are resolved in a timely manner
• Knowledge of the city, local area, andattractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and frontentry
• Know all emergency procedures and the proper action totake
• Operate safe depositboxes
• Inspectconferencerooms,commonareas and public restroomstoensure cleanliness
• Perform security walks of hotel
• Investigate and address noise/partyissues
• Set up, prepare, and maintain breakfastarea

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Computer software skills
• Communication both verbal and written
• Dependable and customer focus
• Time management and problem solving skills
• Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• 1-2 years of hotel experience is a plus

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver's license and safe driving record – satisfactory criminal background screening required – professional references

SUPERVISORY RESPONSBILITY

This position doesn't manage any staff members.

BENEFITS WE OFFER

• Career development & training
• Paid time off
• Travel and hotel discounts
• 401(k) with company match
• Incentive programs
• And more!

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

NOTICE OF E-VERIFY PARTICIPATION

• E-Verify Notice of Participation
• Right to Work

By continuing with this application, you acknowledge that you have been informed of our participation in E-Verify and have had the opportunity to review these notices.