Night Audit/PM Front Desk

Presidential Hospitality; Rapid City (SD); On-site; USD 32,000 - 42,000; Full time

Job summary

Presidential Hospitality is seeking a reliable Night Auditor/Front Desk associate to support both accounting and guest services. The role combines 2 nights as Night Auditor with 3 days for PM Front Desk, focusing on check-ins, reservations, and issue resolution while reconciling accounts and maintaining accurate ledgers.

The position emphasizes exceptional customer service, attention to detail, and the ability to multitask overnight.

Qualifications

• Proven experience as a Night Auditor or in a similar role.
• Experience with accounting and facilities management software.
• Excellent math skills and strong customer service.

Responsibilities

• Check in guests, answer phones, adjust reservations and make new reservations.
• Respond to guest complaints and emergencies; balance the cash drawer.
• Reconcile accounts and roll the day in both systems.
• Help prepare for forecasts and audits; light cleaning as needed.
• Set up breakfast and assist with daily operational tasks.

Skills

Night audit experience

Customer service

Multitasking

Attention to detail

Math skills

Phone etiquette

Communication

Problem solving

Overnight availability

Tools

Accounting software

Facilities management software

Job description

Presidential Hospitality is looking for a reliable individual that will be doing 2 days Night Auditor and 3 days PM Front Desk. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Presidential Hospitality owns and operates a portfolio of six hotels located in North and South Dakota under the Choice and Wyndham family of brands, providing guests with top-notch accommodations and a high level of service. At our core, we believe that people are the foundation of our success, which is why we are committed to providing exceptional experiences for both our guests and employees. From training and development programs to competitive compensation and benefits packages, we strive to create a supportive and inclusive workplace culture that values diversity and empowers our team to provide exceptional service.

Responsibilities

• Check in guests, answer phones, adjust reservations as needed, and make new reservations.
• Respond to guest complaints, requests, and emergencies.
• distribute invoices
• Reconcile accounts.
• Roll the day in both systems
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts.
• Keep accurate financial records and ledgers.
• Help prepare for forecasts and audits.
• Light cleaning as needed.
• Night Auditor will be responsible for setting up breakfast and preparing the gravy every morning.
• Learn and use signature call structure with every phone call
• And any other tasks assigned by your supervisor

Qualifications

• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
• Experience with accounting and facilities management software
• Phone etiquette and utilize a script with every phone call.
• Excellent math skills
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask.
• Strong written and verbal communication skills
• Availability to work overnight.
• Lift up to 30lbs, repeated bending and stooping, and stand for long periods of time.