Night Audit - Part Time

Apscareerportal; Paducah (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Job summary

IHG hotels seek a Front Desk Agent / Night Audit to greet guests, handle transactions, provide local insights and ensure a friction-free stay. You’ll balance nightly financials and prepare the next day’s operations while working overnight and maintaining a warm, home-like atmosphere.

The role combines front desk duties with data processing, requires basic math, accuracy, and CPR certification eligibility. Candidates should be reliable, flexible, and able to pass a background check while

Qualifications

• Excellent communication and guest service focus.
• Strong problem-solving and math skills.
• Literacy with computers and basic software.
• Flexible, able to work nights, weekends and holidays.
• High school diploma or equivalent; college degree is a bonus.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Balance property financials and process nightly transactions.
• Check guests in and out, handle IDs and room keys, and manage safety deposits.
• Provide local knowledge and address guest requests and concerns.
• Cross-train in ad-hoc duties and support team as needed.

Job description

Benefits

• Employee discounts
• Paid time off

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

The primary job description for the Night Audit Position is to act as a Front Desk Clerk with additional data processing responsibilities. In addition to your daily activities as a Front Desk Clerk, you will be responsible for balancing the property financials, fixing any clerical errors mad through the entire day and setting the next day up for success. This position is self-motivated with very little supervision. The candidate for this position must be able to make decisions, understand basic math, pass a background check and feel comfortable working overnight. Candidate must be will and able to obtain CPR Certification.

Your day to day

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day's schedule
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally you'll have spent at least one year in a front desk or guest service position

What we offer

We'll reward all your hard work - great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.