Night Audit & Overnight Front Desk Specialist

The Oliver Hotel; Knoxville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

The Oliver Hotel in Knoxville, TN, seeks a courteous front desk associate to welcome guests, handle check-ins/outs, answer inquiries, manage bookings, and process payments. You will deliver warm, anticipatory service in a luxury environment.

Responsibilities include registering guests efficiently, performing payment verifications, handling wake-up calls, logging requests, coordinating with departments, and maintaining lobby cleanliness.

Qualifications

• Ability to speak, read, write English.
• Professional demeanor suitable for a luxury environment.
• Flexible schedule including evenings, weekends and holidays.
• Eligible to work in the USA.

Responsibilities

• Check guests in and out efficiently and accurately.
• Answer telephone and in-person inquiries about reservations and hotel information.
• Process payments and review billing instructions.
• Maintain lobby and front desk equipment; ensure cleanliness.
• Provide service recovery options to ensure guest satisfaction.
• Log guest requests and coordinate with other departments as needed.
• Deliver warm, anticipatory service to exceed guest expectations.
• Answer, record, and respond to guest calls and concerns.
• Audit third-party reservations and ensure proper revenue capture.

Skills

Hospitality experience

Customer service

Communication skills

Professional demeanor

Job description

The Oliver Hotel in Knoxville, TN, seeks a courteous front desk associate to welcome guests, handle check-ins/outs, answer inquiries, manage bookings, and process payments. You will deliver warm, anticipatory service in a luxury environment.

Responsibilities include registering guests efficiently, performing payment verifications, handling wake-up calls, logging requests, coordinating with departments, and maintaining lobby cleanliness.