Night Audit Manager

The Colonnade Hotel Corp; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading luxury boutique hotel in Boston is seeking a Night Manager to oversee overnight operations. This role involves managing staff, ensuring excellent customer service, and making key operational decisions. The ideal candidate will have significant hotel experience and a passion for service excellence.

Qualifications

• Must have at least 3 years of experience in the hotel industry.
• Previous supervisory experience at the front desk is required.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Manage overnight hotel operations and ensure all reports are generated.
• Handle customer service issues and manage staff across departments.
• Make operational decisions and prioritize tasks during shifts.

Skills

Customer Service

Decision Making

Mathematical Calculations

Organization

Stress Management

Education

3 years of progressive experience in the hotel industry

Front desk supervisory experience

Tools

Property Management Systems (OPERA, Micros)

Windows

Excel

Word

Job description

The Night Manager manages the overnight operation of the hotel; ensuring all daily reports are generated and reviewed, as well as batching all credit card transactions. This position is responsible for operational decisions, customer service, and managing other employees across different departments during the shift

Requirements:

Education & Experience

• A minimum of 3years of progressive experience in the hotel industry
• Previous front desk supervisory responsibilities required.
• Previous hotel night audit experience a preference.
• Ability to compute accurate mathematical calculations
• Must be proficient in Windows, Excel and Word.
• Proficient in Property Management Systems such as OPERA and Micros strongly preferred.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Must be able to work a variety of shifts, including weekends and holidays. Must be able to work 3rd shift and work with minimal supervision.

If you enjoy meeting people from all over the world and are passionate about making a difference in other people's lives, please apply for this opportunity to join a Four Diamond Luxury Boutique Hotel in the heart of Back Bay where you passion and dedication to service will be rewarded and recognized.