Night Audit Lead

voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

First Hospitality is seeking a Lead Night Auditor to serve as the on-site overnight leader, overseeing guest services and nightly operations. The role requires accurate reconciliation of daily transactions, supervision of the overnight team, and ensuring adherence to brand standards.

Candidates should have at least 2 years in customer service, night audit experience preferred, and proficiency in Opera PMS and Excel. Strong communication and leadership skills are essential for success.

Qualifications

• Minimum of 2 years of customer service experience, preferably in hospitality or a related industry.
• Prior night audit or overnight hotel experience preferred.
• Demonstrated leadership or supervisory experience strongly preferred.
• Strong customer service and problem-solving skills.
• Proficiency in Opera PMS and Microsoft Excel.

Responsibilities

• Serve as the primary on-duty leader during overnight hours, guiding staff.
• Check in/out guests, manage reservations, and provide guest service support.
• Execute nightly audit procedures, balance and reconcile daily transactions.
• Maintain accuracy and confidentiality of guest records and reports.
• Coach overnight team members and escalate issues per policy.
• Document incidents and communicate with hotel leadership.

Skills

Customer service

Leadership

Problem solving

English communication

Front desk operations

Education

High school diploma

Tools

Opera PMS

Excel

Job description

Lead Night Auditors serve a critical leadership role by providing direct guest support throughout the hospitality experience while overseeing overnight operations. This position is responsible for accurately processing and reconciling financial transactions and reportable items while acting as the senior on-duty leader during overnight hours.

Lead Night Auditors must be adept and creative problem solvers, capable of resolving guest and operational challenges independently. The primary responsibility of the Lead Night Auditor is to deliver and exceed guest expectations, execute brand service standards, ensure accuracy and consistency in overnight reporting, provide leadership and support to overnight team members, and maintain effective communication with guests, peers, and hotel leadership.

BASIC FUNCTION:

The Lead Night Auditor ensures that all daily transactions are reconciled and accounted for in accordance with established policies and procedures. This role functions as a fully trained and reliable Front Desk Agent and Night Auditor with accountability for the overnight shift.

The Lead Night Auditor provides guidance to overnight staff, supports training initiatives as directed by the Front Office Manager, and collaborates with Security and other departments to ensure safe, efficient overnight operations. The role also performs standard front desk functions including guest check-in and check-out, reservations, and guest service support.

ESSENTIAL FUNCTIONS:

• Serve as the primary on-duty leader during overnight hours, providing guidance and direction to overnight staff
• Welcome arriving guests and complete the check-in experience, ensuring special requests are fulfilled and accurate information is received
• Thank departing guests, verify billing accuracy, and encourage return visits
• Engage with guests in person, by phone, and electronically in accordance with brand standards
• Execute nightly audit procedures accurately and on time; identify discrepancies and take appropriate corrective action
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other sensitive information
• Promote hotel brand loyalty programs, special rate packages, and upgrades when appropriate
• Communicate effectively with hotel departments using approved communication tools to ensure timely resolution of guest needs and operational issues
• Support, coach, and mentor overnight team members, reinforcing service standards, professionalism, and accountability
• Handle escalated guest, safety, and operational issues in alignment with company policies and brand standards
• Maintain professionalism consistent with hotel brand and company expectations at all times
• Understand and communicate hotel emergency procedures; assist guests and team members during emergencies
• Maintain balance and security of the house bank, if applicable, and accurately log all transactions
• Document incidents, guest concerns, and operational issues clearly and accurately for leadership follow-up

QUALIFICATIONS:

• Minimum of 2 years of customer service experience, preferably in hospitality or a related industry
• Prior night audit or overnight hotel experience preferred
• Demonstrated leadership or supervisory experience strongly preferred
• High school diploma or equivalent required
• Strong customer service and problem-solving skills
• Proficiency in Opera PMS
• Working knowledge of Microsoft Excel, including formulas and spreadsheet functions
• Detail-oriented with strong reconciliation and organizational skills
• Ability to communicate effectively in English, both verbally and in writing
• Basic understanding of group billing, arrivals/departures, room blocking, and flow of business

ESSENTIAL FUNCTIONS:

• Work with Night Audit staff to ensure accurate and timely recording of daily outlet totals that information is recorded properly.
• Assist in the closing of daily work for all outlets and posting correct daily totals. Balance Room Charges with POS, and Host.
• Perform daily backups on systems and perform any necessary maintenance when situations arise.
• Input all daily revenue information into accounting system.
• Balance daily credit card postings.
• Ensure proper distribution of daily reports in a timely manner and that all accounting reports are filed away properly.
• Notify proper outlets when discrepancies arise. Follow up with the Night Audit staff and document situations.
• Perform all activities in a professional manner and in accordance with company policies.
• Basic functions of a Front Desk Agent such as checking guests in and out of their guest rooms, answering guest questions, making new reservations for guests, and providing further services to guests.
• Answering front desk phone at all times as they are also the operator during their work shift, as well as any guest messages on our texting platform.
• Report any issues/requests in the Quore application.
• The ability to fill out an incident report if an incident arises.
• Supervises the Night Audit personnel.
• Assists in training new employees on the Night Audit team.

MARGINAL FUNCTIONS:

• Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
• Respond to any reasonable task assigned by the Rooms Director, Front Office Manager, Reservations Manager and/or Controller.
• In the absence of Night Audit staff, be responsible for all aspects of the nightly audit functions.

PHYSICAL ABILITIES:

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Ability to independently work and lead during overnight hours

COMMUINCATION:

• Excellent verbal and written communication skills
• Ability to communicate clearly, professionally, and confidently with guests and team members
• Must be able to speak, read, and write in the primary language used in the workplace

LEADERSHIP COMPETENCIES:

• Ability to lead independently and make sound decisions during overnight hours
• Strong problem-solving and conflict-resolution skills
• Ability to coach, support, and hold team members accountable to standards
• Demonstrated reliability, professionalism, and ownership of overnight operations

ENVIRONMENT:

Indoor office and hotel environment including desk, computers, telephones, and standard office equipment. Brightly lit with climate-controlled ventilation.

About First Hospitality

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.

Equal Opportunity Employer.

Source: Hospitality Online