Night Auditor & Guest Services Specialist

Concord Hospitality Enterprises; Winston-Salem (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision plans

Life insurance

401(k) with company match

Tuition assistance

Discounted room rates

Training and development opportunities

Job summary

Concord Hospitality Enterprises is seeking a dependable Night Auditor to provide excellent guest service during the late shift. This role involves handling front desk operations, monitoring hotel activity, and ensuring smooth night-time business processes.

The ideal candidate should possess strong attention to detail, independence, and excellent customer service skills. Benefits for full-time associates include competitive wages, medical plans, 401(k) options, and more.

Qualifications

• Previous hotel front desk or hospitality experience preferred.
• Strong attention to detail and organizational skills.
• Dependable, responsible, and able to work independently.
• Professional and customer-service oriented.

Responsibilities

• Process credit card transactions and daily revenue for the property.
• Ensure laundry is completed for the business days.
• Ensure Common Areas are cleaned and maintained.
• Ensure regular internal property walks are completed throughout the shift.
• Handle phone system, reservations, and guest inquiries.
• Perform check-in and check-out procedures.
• Verify, balance, and review hotel room availability and transactions.
• Prepare folios for departing guests.
• Maintain lobby appearance and assist with AM breakfast setup if needed.
• Monitor hotel safety and emergency procedures during the night shift.

Skills

Attention to detail

Organizational skills

Customer service

Independence

Job description

Concord Hospitality Enterprises is seeking a dependable Night Auditor to provide excellent guest service during the late shift. This role involves handling front desk operations, monitoring hotel activity, and ensuring smooth night-time business processes.

The ideal candidate should possess strong attention to detail, independence, and excellent customer service skills. Benefits for full-time associates include competitive wages, medical plans, 401(k) options, and more.