Night Audit & Guest Services Specialist

OLD EDWARDS HOSPITALITY GROUP LLC; Highlands (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

The OLD EDWARDS HOSPITALITY GROUP LLC is seeking a Night Auditor to oversee overnight hotel operations in Highlands, NC. You will verify guest accounts, balance charges, and assist with guest services, including check-ins and check-outs.

Strong customer service, multitasking and problem-solving skills are essential; confidentiality is required. Prior night audit or front desk experience is preferred; hospitality education is optional.

Qualifications

• Experience in night audit or front desk operations preferred.
• Hospitality-related college degree preferred but not required.
• Strong customer service, multitasking and problem-solving abilities.
• Confidentiality is required at all times.

Responsibilities

• Audit and balance front desk systems.
• Post room charges and ensure proper cash handling.
• Write and drop deposits; prepare and input daily statistics and income journal sheets.
• Handle check-ins, check-outs and property orientations.
• Address billing inquiries and guest issues using PRL/GPR systems.
• Complete opening/closing checklists and relay information to next shift.
• Develop knowledge of events, hours and transportation for Highlands.
• Assist guests with recommendations and reservations.

Job description

The OLD EDWARDS HOSPITALITY GROUP LLC is seeking a Night Auditor to oversee overnight hotel operations in Highlands, NC. You will verify guest accounts, balance charges, and assist with guest services, including check-ins and check-outs.

Strong customer service, multitasking and problem-solving skills are essential; confidentiality is required. Prior night audit or front desk experience is preferred; hospitality education is optional.