Night Audit/ Guest Service Agent

Waterford Group Llc; Waterford, Northern (CT, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Paid holidays

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Night Audit/Guest Service Agent to support overnight operations and guest experience at our Waterford, CT property. The role primarily covers the 11:00 p.m.–7:00 a.m. shift, with occasional daytime front desk coverage.

The ideal candidate is dependable, self-motivated, organized and able to work independently overnight, transitioning to day shifts as needed. Responsibilities include front desk tasks, reconciling nightly transactions, and ensuring accurate daily

Qualifications

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.

Responsibilities

• Greet and thank guests in a sincere, friendly, and professional manner while providing attentive service throughout their stay.
• Check guests in and out of the hotel, assign rooms, prepare guest bills, and complete related front desk and administrative responsibilities.
• Answer incoming telephone calls and respond to guest questions, requests, and concerns in a timely and professional manner.
• Post charges and payments accurately to the appropriate guest accounts and ensure information is properly recorded.
• Complete all required duties and tasks according to established daily and/or Night Audit checklists.
• Communicate important guest information, requests, and operational updates to appropriate departments and team members to ensure continuity of service and guest satisfaction.
• Anticipate and respond to guest needs, working to resolve concerns and create a positive overall guest experience.

Skills

Detail-oriented

Time management

Customer service

Teamwork

Independence

Flexibility

Physical stamina

Ability to follow instructions

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Night Audit/ Guest Service Agent Overview:

The Night Auditor / Guest Service Agent plays an important role in supporting the overall operation of the hotel and providing a welcoming experience for our guests. This position will primarily work the overnight Night Audit shift, typically from 11:00 p.m. to 7:00 a.m., with the flexibility to cover approximately one to two Guest Service Agent shifts per week based on the needs of the hotel.

The ideal candidate is dependable, self-motivated, organized, and comfortable working independently during the overnight hours. Primary Night Audit responsibilities include welcoming and assisting guests, completing overnight front desk functions, processing and reconciling daily transactions and receipts, preparing guest bills, and ensuring the accuracy of the hotel’s daily financial activity.

During Guest Service Agent shifts, this position will provide front desk coverage, assist with guest arrivals and departures, respond to guest questions and requests, and help ensure a positive and professional guest experience. Flexibility, strong attention to detail, excellent customer service skills, and the ability to transition between overnight audit responsibilities and daytime front desk operations are essential for success in this dual role.

Responsibilities include:

• Greet and thank guests in a sincere, friendly, and professional manner while providing attentive service throughout their stay.


• Check guests in and out of the hotel, assign rooms, prepare guest bills, and complete related front desk and administrative responsibilities.


• Answer incoming telephone calls and respond to guest questions, requests, and concerns in a timely and professional manner.


• Post charges and payments accurately to the appropriate guest accounts and ensure information is properly recorded.


• Complete all required duties and tasks according to established daily and/or Night Audit checklists.


• Communicate important guest information, requests, and operational updates to appropriate departments and team members to ensure continuity of service and guest satisfaction.


• Anticipate and respond to guest needs, working to resolve concerns and create a positive overall guest experience.

Job Requirements:

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:

• A keen eye for detail, time management and great customer service skills.


• Pleasant and friendly demeanor.


• Able to work as a team and independently.

• Flexible working hours.


• Ability to work with little or no supervision while meeting high-performance standards.


• Physical mobility and stamina.


• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

• Health Insurance is available on the first of the month after hire!


• We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurance to choose from.


• We know that life gets in the way, and YOU deserve to recharge.


• Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!


• On Demand Pay- Why wait for pay day – get your pay when you need it24/7.


• Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.


• 401k Plan- Nobody wants to work forever, start planning for your future now.


• Hotel Discounts- It’s one of the biggest industry perks.


• Shoes for Crew s- All associates are eligible for a shoe subsidy through Shoes for Crews.


• For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Waterford Hotel Group