Night Audit & Guest Experience Specialist

Pestana Hotel Group; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Pestana Hotel Group in New York is seeking a Night Auditor to manage overnight financials and guest service. You will reconcile daily transactions, generate reports, and ensure accurate records while handling check-ins/check-outs during the night shift.

The role emphasizes attention to detail, proficiency with PMS and MS Office, and collaboration with other departments to maintain smooth overnight operations and guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality/front desk preferred.
• Proficiency with PMS and Microsoft Office applications.

Responsibilities

• Perform nightly audits of all financial transactions for accuracy.
• Reconcile daily revenue reports and prepare audit summaries.
• Process guest check-ins and check-outs during overnight hours.
• Respond to guest inquiries and resolve issues overnight.
• Coordinate with housekeeping and maintenance on room status.
• Maintain accurate transaction records and policy compliance.
• Monitor security and safety during the night shift.

Skills

Attention to detail

Night shift adaptability

Customer service

Education

High school diploma or equivalent

Associate degree or hospitality/accounting certification

Tools

Opera PMS

Microsoft Office

Job description

Pestana Hotel Group in New York is seeking a Night Auditor to manage overnight financials and guest service. You will reconcile daily transactions, generate reports, and ensure accurate records while handling check-ins/check-outs during the night shift.

The role emphasizes attention to detail, proficiency with PMS and MS Office, and collaboration with other departments to maintain smooth overnight operations and guest satisfaction.