Night Audit & Guest Experience Pro

Oxford Collection Hotels; Seattle (WA); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Employee Discounts

Training & Development

Job summary

The Overnight Hotel Ambassador at Oxford Collection of Hotels serves as the main point of contact for guests during overnight hours, ensuring a safe and comfortable environment while performing night audit functions and light operational duties. The role requires reliability, detail focus, and independent work with strong guest service standards.

Key responsibilities include coordinating with departments, maintaining cleanliness and safety, and promptly reporting maintenance or safety issues.

Qualifications

• High School Diploma or GED preferred.
• On-the-job training will be provided.
• Familiarity with basic computer applications such as Microsoft Office is advantageous.

Responsibilities

• Guest Service & Night Audit duties including greeting guests, handling requests, and balancing transactions.
• Property Walks & Safety tasks to ensure guest comfort and security.
• Operational Support with tasks like restocking, assisting guests, and cross-training.

Skills

Adaptability/Flexibility

Customer Focus

Detail Orientation

Interpersonal Communication

Stress Management

Team Orientation

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Overnight Hotel Ambassador at Oxford Collection of Hotels serves as the main point of contact for guests during overnight hours, ensuring a safe and comfortable environment while performing night audit functions and light operational duties. The role requires reliability, detail focus, and independent work with strong guest service standards.

Key responsibilities include coordinating with departments, maintaining cleanliness and safety, and promptly reporting maintenance or safety issues.