Night Audit -Full-time

Hyatt Corporation; Chapel Hill (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Hyatt Hotels Corporation in Chapel Hill, NC is seeking a Night Auditor to manage end-of-day accounting tasks and assist guests with check-in and reservations. The role requires autonomous work, communication with security, and initiative for tasks as needed. A flexible schedule with overtime is essential.

The ideal candidate will greet guests, reconcile accounts, respond to inquiries, and coordinate with housekeeping and other departments to ensure a smooth night shift operation.

Qualifications

• Greeting guests upon arrival and check-in.
• Respond to guest complaints and emergencies.
• Reconcile accounts in a timely manner.
• Verify that all EOD work is completed by other departments.
• Schedule wake-up calls and next-day reservations.
• Respond to guest inquiries and requests as needed.
• Answer phones and place reservations.

Responsibilities

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
• Respond to guest complaints, requests and emergencies and ensure guest satisfaction.
• Reconcile all accounts in a timely manner and ensure accuracy of nightly postings.
• Verify that End Of Day (EOD) processes are completed by other departments.
• Schedule wake-up calls and reservations for the following day.
• Handle guest inquiries and concerns with professionalism and courtesy.
• Answer phones and assist with reservations and room availability.

Skills

Excellent communication

Math skills

Customer service experience

Multitasking

Problem-solving

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\" Peggy Focheux Duval: Director of Learning & Development, France

We’re looking for an ambitious, hardworking professional who loves to crunch numbers in between responding to guests’ needs. The Auditor will be responsible for all EOD accounting functions and will need to communicate with the security team to ensure the safety of our guests. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and taking initiative for necessary tasks. A flexible schedule and a willingness to work overtime when necessary are essential.

We offer excellent benefits:

• 12 Free room nights (after 90 days of service), Discounted and Friends & Family Room Rates upon hire


• Medical, Prescription, Dental and Vision Insurance after 30 days of employment


• 401K with company match


• Paid Vacation, sick days, new child leave and personal day


• Paid Family Bonding Time 8 weeks, primary caregiver; 2 weeks, supportive caregiver and Adoption Assistance


• Tuition Reimbursement


• 50% discount in Crossroads


• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)


• Employee Stock Purchase Plan


• Discounts at various retailers

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Qualifications

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay


• Respond to guest complaints, requests and emergencies


• Reconcile all accounts in a timely manner


• Verify that all EOD work has been performed by other departments


• Schedule guest wake-up calls and reservations for the following day


• Respond to guest inquiries, concerns and complaints as needed


• Answer phones and place reservations

Qualifications for Night Auditor

• Excellent communication and math skills


• 2+ years' experience in customer service or hospitality


• Able to learn computer functions and other on-the-job skills


• Good problem-solving skills


• Ability to multitask


• Strong written and verbal communication skills

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