Night Audit FT Sun - Thu

Commonwealth Commercial, LLC; Norfolk (VA); Hybrid; USD 22,000 - 23,000; Full time

Job summary

Wyndham Garden Downtown Norfolk is seeking a Night Auditor for a full-time shift (Sun - Thu). Responsibilities include maintaining guest relations, handling payments, auditing daily reports, and ensuring smooth end-of-day operations using hotel systems.

The role requires attention to detail, ability to manage a cash bank, and knowledge of hotel features, promotions, and group activities. Physical requirements include lifting up to 25 pounds and standing for extended periods.

Qualifications

• Experience in hotel night audit or related accounting tasks.
• Ability to maintain guest confidentiality and handle complaints.
• Able to stand for long periods and lift up to 25 pounds.

Responsibilities

• Be in proper uniform with nametag and maintain positive guest relations.
• Resolve guest complaints to ensure guest satisfaction and communicate with team members.
• Operate hotel systems, verify guest information, process payments, and run end-of-day closing procedures.

Skills

Cash handling

Guest relations

Data entry

Communication

Tools

PMS software

Express checkout

Job description

# Night Audit FT Sun - ThuWyndham Garden Downtown Norfolk, VA - Norfolk, VA 23510## OverviewSalary Range$16.00 - $17.50 Hourly## Description**JOB RESPONSIBILTIES:*** Be in proper uniform, with a nametag.* Always maintain positive guest relations and guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction.* Communicate effectively with guests as well as team members.* Knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count, local attractions and expected arrivals/departures and scheduled daily group activities.* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.* Answer telephone within 3 rings, using correct greeting and telephone etiquette.* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.* Verify guest information upon arrival and departure.* Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).* Maintain and secure a cash bank to perform job functions.* Obtain method of payment from guests (credit or cash)* Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.’s. Process adjustments, rebates, paid outs, and credits as required. Post and audit Banquet charges.* Maintain all guest information and hotel occupancy status using hotel operating systems.* Process adjustments, rebates, paid outs, and credits as required.* Reconcile telephone calls and miscellaneous accounts and audit all miscellaneous charges. (Banquets, Bars etc.)* Verifies package postings on house accounts, runs end of day program & close day and checks that interfaces are up and running.* Run morning reports and backup reports and distribute them accordingly.* Print express check out folios and distribute.* Review the Night Audit checklist and verify that all work has been completed.* This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations of the position.## Qualifications**PHYSICAL REQUIREMENTS:*** Exert physical effort in lifting and or transporting at least 25 pounds.* Push/pull carts and other equipment up to 100 pounds.* Endure various physical movements throughout the work areas.* Work environment includes front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.* Must be able to stand and exert well paced mobility for lengthy periods of time.