Night Audit & Front Desk Specialist

Angel Of The Winds Casino Resort; Arlington (WA); On-site; USD 22,000 - 31,000; Full time

Job summary

Angel of the Winds Casino Resort in Arlington, WA, is hiring for a Front Desk/Night Audit focused role. Responsibilities include checking front desk records, posting charges, tracking revenues, and performing end-of-day/night audit duties to support management.

You will deliver exceptional guest service, operate front office equipment, and maintain confidentiality. The role requires working nights, weekends, and holidays, and you must obtain/maintain a Class B gaming license.

Qualifications

• One year experience in customer service or hospitality; or Front Desk experience.
• Ability to operate front office equipment and computers.
• Understanding of auditing, balancing and closing accounts.
• Excellent verbal and written communication skills with the ability to multi-task and work independently.
• Maintain confidentiality with strong attention to detail and problem solving.
• Professional, courteous relationships with all levels of the organization and external contacts.

Responsibilities

• Checks the front desk accounting records for accuracy and compiles information for the hotel’s financial records.
• Tracks front office operating statistics such as room revenues and occupancy percentages.
• Posts room charges and room taxes to guest accounts.
• Run end of day process / night audit process on the Property Management software and prepares reports for management.
• Performs duties of the Front Desk Agent and acts as night manager when needed.
• Maintain guest privacy and provide excellent service to upset guests with empathy.
• Attend mandatory department, casino and training meetings.
• Follow department and casino policies and regulations; ensure compliance with Tribal, State, Federal, and NIGC regulations.
• Work nights, weekends and holidays.

Skills

Guest service

Communication skills

MS Office

Multitasking

Tools

Windows

MS Office

Database systems

Job description

Angel of the Winds Casino Resort in Arlington, WA, is hiring for a Front Desk/Night Audit focused role. Responsibilities include checking front desk records, posting charges, tracking revenues, and performing end-of-day/night audit duties to support management.

You will deliver exceptional guest service, operate front office equipment, and maintain confidentiality. The role requires working nights, weekends, and holidays, and you must obtain/maintain a Class B gaming license.