Night Audit & Front Desk - Luxury Ski Lodge (Park City, PT)

Stein Eriksen Lodge Management Corp; Park City (UT); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Employee parking

Ski benefits

Flexible schedules

Team events

Employee discounts

Job summary

The Residences at the Chateaux in Park City, UT is seeking a Part-Time Night Audit/Front Desk professional to welcome guests and manage overnight operations.

You will verify, reconcile, and consolidate daily transactions, check guests in/out, respond to requests, and maintain accurate records while delivering exceptional service in a courteous manner. The role requires strong attention to detail and the ability to handle guest issues calmly during graveyard hours.

Qualifications

• High school diploma required/some college preferred
• Ability to communicate effectively
• Ability to work overnight

Responsibilities

• Welcome guests to the Chateaux Residence Club
• Effectively and seriously deal with guest complaints
• Answer phone in a very courteous manner and respond to guests promptly and efficiently
• Have full knowledge of computer system to effectively check-in and check-out guests on a timely basis
• Have thorough knowledge of facilities, amenities, departments, and managers
• Read log book and handle any outstanding requests
• Perform a variety of clerical and office duties assumed by one Front Desk Agent
• Serves as information agent for Hotel guests and handles their needs or directs information to satisfy their needs. Responds to all guest requests. Be fully aware of daily functions in the Hotel
• Knowledgeable of local activities and area attractions that may enhance the stay of our guests
• Display working knowledge of reservations and room availability functions. Take reservations and messages as requested
• Take accurate messages for guests and managers (including date, time, caller, message)
• Complete department check list each shift
• Process all guests' special requests and VIP services in a timely manner
• Ensure that all guest mail, messages, faxes, federal express, and other overnight deliveries are delivered to guest promptly
• Complete weekly room key and front desk supplies inventory
• Demonstrate an outgoing and pleasant attitude with all guests and employees
• Maintain a clean, neat, and professional work area
• Do whatever necessary to help guests and fellow employees

Skills

Effective communication

Overnight work

Education

High school diploma

Job description

The Residences at the Chateaux in Park City, UT is seeking a Part-Time Night Audit/Front Desk professional to welcome guests and manage overnight operations.

You will verify, reconcile, and consolidate daily transactions, check guests in/out, respond to requests, and maintain accurate records while delivering exceptional service in a courteous manner. The role requires strong attention to detail and the ability to handle guest issues calmly during graveyard hours.