Night Audit - Front Desk Agent

Rayland Hotel; The Dalles (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision

Job summary

Rayland Hotel in The Dalles, OR is seeking a Night Audit Front Desk Agent to oversee nightly operations, reconcile transactions, and prepare reports. You will assist with guest check-ins/outs and ensure accuracy of guest accounts while addressing guest inquiries during the night.

The role requires overnight availability (11 PM–7 AM), attention to detail, and proficiency in Excel and accounting software. Join a small team dedicated to guest satisfaction and smooth day-end transitions.

Qualifications

• Previous experience in a similar role is preferred.
• Security, military, police, accounting, or hotel experience is a plus.
• Detail oriented with ability to review reports for errors.
• Excellent communication and customer service skills.
• Able to work overnight shifts.
• Proficiency in Excel and accounting software.

Responsibilities

• Provide excellent guest service to guests throughout the night.
• Oversee the hotel's transition from one day to the next.
• Conduct nightly audits of the hotel's financial transactions.
• Prepare and distribute daily reports to management.
• Ensure accuracy of guest accounts and resolve discrepancies.
• Assist with guest check-ins and check-outs as needed.
• Respond to guest inquiries and resolve issues during the night.
• Update the status of rooms for operational and security reasons.
• Manage IT or software issues with basic technical aptitude as needed.

Skills

Excellent communication

Attention to detail

Overnight shift ability

Customer service

Tools

Microsoft Excel

Job description

Position:Night Audit - Front Desk Agent

Location: The Dalles, OR

Job Id:131

# of Openings:1

We are seeking a detail-oriented and reliable individual to join our team as a Night Audit Front Desk Team at the Rayland Hotel in The Dalles. The primary responsibility of this role is to oversee the nightly operations of the hotel, including reconciling daily transactions, preparing reports, and ensuring guest satisfaction. The ideal candidate will have excellent communication skills, be proficient in basic accounting principles, and have a strong attention to detail. More importantly be able to work overnight, 11P - 7A.

Key Responsibilities

• Provide excellent guest service to guests throughout the night


• Oversee the hotel's transition from one day to the next


• Conducting nightly audits of the hotel's financial transactions


• Preparing and distributing daily reports to management


• Ensuring accuracy of guest accounts and resolving any discrepancies


• Assisting with guest check-ins and check-outs as needed


• Responding to guest inquiries and resolving any issues that may arise during the night


• Updating the status of rooms for both operational and security reasons


• Incident Management and De-escalation Proficiency with company incident management procedures and de-escalation techniques to manage and diffuse a high-stress situation.


• Troubleshoot issues that occur with IT systems, the Internet, or Software. While a night auditor doesn’t need IT experience, they may be required to have a technical aptitude to resolve concerns.

Qualifications

• Previous experience in a similar role preferred


• Security experience, military experience, police experience, accounting experience, and/or previous hotel experience is a plus


• Detail oriented and able to review reports for errors in process or mistake


• Proficiency in Microsoft Excel and other accounting software


• Excellent communication and customer service skills


• Confident in dealing with potentially stressful situations and managing through to the end


• Ability to work independently and prioritize tasks effectively


• Able to work overnight shifts


• Paid time off


• Medical, Dental, Vision (eligible per company policy)