Night Audit/Front Desk

Holiday Inn Express, Plattsburgh; City of Plattsburgh (NY); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Employee hotel discounts

Training provided

Supportive team environment

Experience in hotel operations

Job summary

Holiday Inn Express – Plattsburgh, NY is seeking a Part-Time Night Auditor to join the Front Desk team. The role covers overnight shifts from 10pm to 6am, requiring independence and a focus on guest service and accuracy in nightly postings.

Ideal candidates are dependable, detail-oriented, with basic math and computer skills, and a willingness to learn hotel software. Weekend and holiday availability may be required; training is provided and an equal opportunity employer.

Qualifications

• Previous hotel front desk or cash-handling experience preferred, but not required.
• Dependable and punctual.
• Comfortable working independently overnight.
• Strong attention to detail and basic math skills.
• Strong customer service and communication skills.
• Basic computer skills and ability to learn hotel software.
• Ability to remain calm and professional when handling guest concerns.
• Must be able to maintain confidentiality and handle guest information appropriately.

Responsibilities

• Greet and assist guests during overnight hours.
• Check guests in and out of the hotel.
• Process reservations, payments, and guest account transactions.
• Answer phones and respond to guest questions and requests.
• Complete nightly audit and end-of-day procedures.
• Review and balance daily transactions.
• Verify room charges, payments, and guest accounts for accuracy.
• Complete and distribute required nightly reports.
• Prepare the hotel system for the next business day.
• Address guest concerns and resolve issues when possible.
• Monitor hotel activity and help maintain a safe and secure environment.
• Communicate important information to the morning Front Desk team.
• Maintain a clean and organized Front Desk and lobby area.
• Follow hotel and IHG policies, procedures, and brand standards.
• Assist with other hotel duties as needed during overnight hours.

Job description

Part-Time Night Auditor

Holiday Inn Express – Plattsburgh, NY

Holiday Inn Express is looking for a dependable, detail-oriented Part-Time Night Auditor(10pm - 6am) to join our Front Desk team. This position is ideal for someone who is comfortable working independently overnight while providing excellent service to our guests.

Responsibilities

• Greet and assist guests during overnight hours

• Check guests in and out of the hotel

• Process reservations, payments, and guest account transactions

• Answer phones and respond to guest questions and requests

• Complete nightly audit and end-of-day procedures

• Review and balance daily transactions

• Verify room charges, payments, and guest accounts for accuracy

• Complete and distribute required nightly reports

• Prepare the hotel system for the next business day

• Address guest concerns and resolve issues when possible

• Monitor hotel activity and help maintain a safe and secure environment

• Communicate important information to the morning Front Desk team

• Maintain a clean and organized Front Desk and lobby area

• Follow hotel and IHG policies, procedures, and brand standards

• Assist with other hotel duties as needed during overnight hours

Qualifications

• Previous hotel, front desk, customer service, or cash-handling experience preferred, but not required

• Dependable and punctual

• Comfortable working independently overnight

• Strong attention to detail and basic math skills

• Strong customer service and communication skills

• Basic computer skills and ability to learn hotel software

• Ability to remain calm and professional when handling guest concerns

• Must be able to maintain confidentiality and handle guest information appropriately

Schedule

• Part-time position

• Overnight shift (10pm-6am)

• Weekend and holiday availability may berequired

• Approximately 3-4 shifts per week, depending on hotel needs

• Schedule may vary based on business needs

What We Offer

• Employee hotel discounts

• Training provided

• Supportive team environment

• Opportunity to gain experience in hotel operations and advance within the company

Holiday Inn Express is an Equal Opportunity Employer.