Night Audit - Blackberry Mountain

Blackberry Farm, LLC; United States; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Paid time off

401k match

Travel perks

Job summary

Blackberry Farm, LLC is seeking a Night Audit to manage overnight front desk operations, accounting and security. You will interact with guests, manage late check-ins/early departures, and ensure safety across cottages and common areas.

The role runs 11 pm–7 am with weekend availability. Proficiency with Windows and POS systems is needed, plus strong communication and multi-tasking skills. Competitive hourly pay and benefits are offered.

Qualifications

• College degree or 2-3 years hospitality/security experience preferred.
• High school diploma or equivalent required.
• Must have a valid driver’s license.

Responsibilities

• Oversee overnight front desk operations, accounting and security.
• Interact with guests and support Oak Cottage and other areas.
• Handle guest questions, problems and needs related to lodging, food & beverage, and safety.

Skills

Self-motivation

Organization & follow-up

POS systems & Windows

Follow routines

Weekend & holiday flexibility

Phone interaction

Calm under pressure

Multi-tasking

Continued education & growth

Guest services interactions

Guest check-in/out

Wake-up call procedures

Security checks

Light housekeeping

Documentation & reports

Night audit processes

Controller support tasks

Fire alarm response

Property monitoring

After-hours supervision

Education

College degree or 2-3 years hospitality/security experience

High school diploma or equivalent

Valid driver’s license

Tools

Windows programs

Point of Sale systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. 1507 E. Millers Cove Rd Walland, TN 37886

Night Audit is responsible for overnight operations of the front desk, accounting, and security. Responsibilities will include interacting with guests, activities at Oak Cottage and throughout the property, and requires the Night Audit to be a competent representative of the company. The significant results of this position are to effectively handle any questions, problems, concerns, and needs of any guests related to lodging, food, and beverage, and the general safety of the buildings and grounds.

Pay Range: $16.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors.

Hours for this position would be 11 pm - 7 am. Weekend availability is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Strong self-motivator
• Ability to be organized and follow-up on tasks
• Basic understanding of Windows programs and Point of Sale systems
• Ability to follow routine instructions
• Flexibility with scheduling for weekends and holidays
• Positive phone interaction
• Strong character
• Ability to remain calm under pressure
• Ability to multi-task
• A desire for continued education and growth
• Guests Services • Answering and responding to guests’ calls and individual needs
• Late check-ins and early departures including luggage delivery and removal
• Logging and delivering wake-up calls
• Security checks and walk-through of the houses and cottage area
• Light housekeeping in cottages and common areas after late-night activities
• Printing traces and arrival reports for the following day
• Copying and delivery of the Times fax
• Accounting • Completion of opening paperwork for the next business day
• Processing and delivery of guest folios with departure letters
• Night audit entry and review
• Support tasks required at various times by the Controller
• Security • Responding to fire alarms and taking appropriate steps
• Observing property for potential security problems
• Monitoring groups and individuals after hours

Must comply with all company policies and procedures. Must be able to work well with other Team Members, Managers, and interact with our guests. Regular and consistent attendance is required to perform the essential functions of this position and the flexibility to work nights and weekends.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION AND TRAINING

• College degree or 2-3 years of hospitality/security experience preferred
• High school diploma or equivalent
• Must have a valid driver’s license

LANGUAGE SKILLS

• Must have excellent written and verbal communication skills
• Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL SKILLS

• Must have an understanding of basic math and accounting functions for night audit reports

REASONING ABILITY

• Must be able to make decisions under pressure
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
• Must be able to manage diverse tasks simultaneously

PHYSICAL DEMANDS

• Must be able to stand or walk for long periods
• Must be able to manage time to stay alert personally
• Must be able to lift up to 50 lbs.
• Must be able to operate a company vehicle or golf cart safely

WORK ENVIRONMENT

• General office / front desk guest reception area
• Must be able to work outdoors in all weather conditions

Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education. Blackberry is an Equal Opportunity Employer.