Night Audit

Hyatt; Miami (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

Hyatt in Miami is seeking a Front Office Host/Night Auditor to welcome guests and manage overnight front desk operations. You will assist with check-in/check-out, handle reservations, and balance nightly financials while delivering courteous, professional service throughout each shift.

This role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment, including nights, weekends, and holidays.

Qualifications

• Greet guests and complete check-in and check-out procedures.
• Handle reservations, room assignments, and guest requests.
• Provide knowledgeable and courteous service to guests and colleagues.
• Perform night audit duties, including balancing reports and financial transactions.
• Address guest concerns and resolve issues promptly.
• Maintain front desk organization and cleanliness.
• Communicate effectively with other departments to ensure seamless operations.
• Follow all safety and security procedures.
• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays.

Responsibilities

• Oversee overnight front desk operations and guest check-in/out.
• Balance nightly financial reports and support audit tasks.
• Respond to guest inquiries and coordinate with other hotel departments.

Skills

Greet guests and check-in/out

Handle reservations

Provide courteous service

Night audit duties

Multitask in fast-paced environment

Coordinate with other departments

Safety and security procedures

Flexible schedule (overnight)

Job description

Organization- Dream South Beach

Summary

At Hyatt, we believe our guests choose us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As a Front Office Host/Night Auditor, you play a key role in creating a welcoming first impression and delivering exceptional guest experiences throughout each stay.

The Front Office Host/Night Auditor is responsible for assisting guests with check-in and check-out, managing reservations, responding to guest inquiries, and ensuring smooth front desk operations. This position specifically works the overnight shift, hours range from 10:30pm to 8am. Open availability is essential to support operational needs.

This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while maintaining a warm and professional demeanor. Responsibilities during overnight shifts include balancing daily financial transactions and preparing reports.

This position requires continuous standing, frequent use of computer systems, and interaction with guests and colleagues. Must be able to work a flexible schedule, including overnight shifts evenings, weekends, and holidays.

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications

• Greet guests and complete check-in and check-out procedures
• Handle reservations, room assignments, and guest requests
• Provide knowledgeable and courteous service to guests and colleagues
• Perform night audit duties, including balancing reports and financial transactions
• Address guest concerns and resolve issues promptly
• Maintain front desk organization and cleanliness
• Communicate effectively with other departments to ensure seamless operations
• Follow all safety and security procedures
• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays, in accordance with operational needs