Night Audit

Rivett Lodging Aberdeen; Melrose Addition (SD); On-site; USD 1,929,000 - 3,031,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Direct Deposit

Cross-Training

Growth Potential

Job summary

Super 8 Aberdeen is seeking a Night Auditor to join the guest services team on the night shift. You will manage reservations, check-ins/outs, nightly cash and logs, and ensure accurate charges for rooms, taxes, and fees. You’ll assist guests with inquiries and provide local area guidance.

Ideal candidates are dependable multitaskers with strong communication and detail orientation, capable of handling paperwork and safety procedures in a fast-paced environment.

Qualifications

• Customer-focused attitude and high level of service.
• Basic computer skills including MS Office are required.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks simultaneously.
• Dependable, professional and consistent in work.
• Attention to detail in handling financial records and guest information.

Responsibilities

• Provide welcoming guest experiences; handle reservations, check-ins/check-outs and record charges according to policy.
• Answer guest questions and guide them on local attractions and hotel amenities.
• Complete the Night Audit Checklist, manage cash logs and call logs, and maintain paperwork.
• Perform cleaning tasks including laundry, vacuuming, and lobby area tidiness.
• Follow safety protocols and report hazards; ensure exterior doors are secure.
• Take on additional responsibilities and be on call for hotel needs.

Skills

Customer service mindset

MS Office basics

Strong communication

Multi-tasking

Attention to detail

Dependability

Professionalism

On-call availability

Tools

MS Office

Job description

Location: Super 8 - Aberdeen, SD

About the Role:

Join the dynamic guest service team at the Super 8 as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!

What You'll Do:

• Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, and pet fees according to policy.
• Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
• Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.

What We're Looking For:

To excel in this role, you'll need a combination of technical skills and personal qualities:

Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.

Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.

Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.

Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.

Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work.

Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.

Benefits:

• Competitive Pay:
• Flexible Scheduling:
• Direct Deposit
• Cross-Training
• Growth Potential

Ready to Join Us?

If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry.