NIGHT AUDIT

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Day-one medical coverage

Annual performance bonus

Job summary

A notable entertainment company in Indiana seeks an individual to join its team as a Guest Services Representative. In this role, you will be responsible for balancing room revenue, complete daily management reports, and assist hotel guests with inquiries. The ideal candidate should have a High School diploma and proficiency in Microsoft applications. Strong communication and basic math skills are essential for success in this fast-paced environment where you can grow your career.

Qualifications

• Must have a High School diploma or GED.
• Six months related experience and/or training preferred.
• Basic math skills such as adding, subtracting, fractions, decimals, percentages.

Responsibilities

• Balance and audit accurate room revenue and cashier reports.
• Perform Guest Service Representative functions.
• Handle all computer problems that might occur throughout the shift.
• Perform Guest Service Representative tasks (booking rooms, phone calls, messages).
• Address guest and employee concerns in a friendly, professional manner.
• Lead and complete daily tasks within the department, maintaining confidentiality.

Skills

Basic math skills

Troubleshooting skills

Effective communication

English literacy

10-key

Mathematical aptitude

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for balancing and Auditing for accurate room revenue, cashier’s reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.
• Transmit Credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Acts as hotel system liaison during night hours.
• Performs all Guest Service Representative functions as required, such as, booking room reservations, answering hotel phone calls and notifying guests of messages.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Make responsible judgment calls on quest issues during the overnight shift.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Must have good trouble shooting skills.
• Answer routine questions from co‑workers.
• Lead completion of daily tasks within the department or work unit - interact with others when necessary to achieve desired outcomes.
• Maintains complete confidentiality of all company information at all times. - Other duties may be assigned.

Requirements

• Must be at least 18 years of age.
• Six months related experience and/or training preferred; or equivalent combination of education and experience.
• Must have a High School diploma or GED.
• Must be proficient in Microsoft applications (Excel, Access, Word).
• Must be able to read and write in English and have good verbal communicating skills.
• Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• The employee must regularly lift, push, pull and/or move up to 25 pounds. Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.