HOTEL FRONT DESK NIGHT AUDITOR

ViziRecruiter,LLC.; Aurora (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Wellness programs

Job summary

ViziRecruiter,LLC. is seeking a Hotel Front Desk Night Auditor in Aurora, Colorado. This key position requires providing exceptional guest service during check-in and check-out processes, managing reservations, and ensuring a welcoming environment for guests.

The ideal candidate will possess strong communication skills and previous experience in hospitality or customer service. This role typically involves overnight shifts and offers a supportive work environment focused on both personal and career development.

Qualifications

• Strong customer service and communication skills are essential for success.
• Previous hotel, hospitality, or customer service experience preferred.
• Professional appearance and demeanor required.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Perform guest check‑in and check‑out efficiently and accurately.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Tools

Reservation system proficiency

Basic computer skills

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental wellbeing. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

The Hotel Front Desk Night Auditor is responsible for providing exceptional guest service while managing check‑in and check‑out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay. A Hotel Front Desk Night Auditor works overnight to manage front desk operations while also handling basic accounting tasks for the hotel’s daily financials.

• Greet guests warmly and professionally upon arrival and departure
• Perform guest check‑in and check‑out efficiently and accurately
• Process room reservations, cancellations, and modifications
• Handle guest inquiries, requests, and concerns promptly and courteously
• Resolve guest issues or elevate to management as needed
• Process payments, room charges, and refunds accuratelyMaintain accurate guest records and cash handling procedures
• Answer incoming calls and route messages appropriately
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Promote hotel amenities, services, and local attractions
• Maintain a clean, organized, and professional front desk area
• Follow all company policies, procedures, and safety guidelines

Requirements

• High school diploma or equivalent required
• Previous hotel, hospitality, or customer service experience preferred
• Strong customer service and communication skills
• Ability to multitask in a fast‑paced environment
• Basic computer and reservation system proficiency
• Strong attention to detail and problem‑solving skills
• Ability to handle electronic payments accurately
• Professional appearance and demeanor