NIGHT AUDIT

Texas Western International; Davenport (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Opportunities for advancement

Warm and supportive work environment

Competitive Wages

Medical, Dental and Vision Insurance

401(k) retirement plan with Employer Match

Paid Time off Programs

Job summary

Texas Western International in Davenport, Florida is looking for a dedicated individual to take on the role of Night Manager. Key responsibilities include balancing daily revenues, preparing reports, and providing exceptional guest service during the graveyard shift.

This position offers numerous benefits including advancement opportunities, competitive wages, and medical insurance, fostering a supportive environment for career growth and development.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement.
• Effective in handling problems in the workplace.
• Ability to work well in stressful situations.
• Approachable and provides excellent guest service.

Responsibilities

• Balances and audits room and food and beverage revenues.
• Prepares and submits daily management and accounting reports.
• Communicates with other hotel departments to resolve discrepancies.
• Handles guest requests and complaints in a friendly manner.
• Assumes Manager on Duty responsibilities from Midnight until morning shift.

Skills

Problem-solving

Guest service

Team collaboration

Stress management

Job description

Overview

Job Shift

Graveyard

Description

• Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
• Prepares various audit worksheets as well as the Daily Flash Reports.
• Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
• Logs guest complaints into the Front Desk Communication or Log Book.
• Register guests into the hotel and checks guests out of the hotel.
• Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Handles confidential information, including guest records, with a high degree of integrity.
• Verifies room charges and rates; verifies register has appropriate starting cash.
• Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
• Submits reports to the corporate office as appropriate.
• Blocks rooms and handles guest requests.
• Performs and documents security walks on a regular basis.
• Has a thorough knowledge of emergency procedures and the implementation of procedures.
• Prepares continental breakfast on time; replenishes breakfast items as needed.
• Performs duties of a Guest Service Agent, including laundry functions as directed.
• May be required to make management decisions in the managers absence.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Benefits

• Opportunities for advancement and career growth
• Warm and supportive work environment
• Competitive Wages
• Medical, Dental and Vision Insurance
• Flex Spending Account
• Voluntary Life Insurance
• Short Term and Long Term Disability
• 401(k) retirement plan with Employer Match
• Paid Time off Programs
• Holiday Pay
• Jury Duty Leave and Bereavement Leave

Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service