Night Auditor - Full Time

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage from day one

401(k) matching

Annual performance bonus

Paid time off

Job summary

A hospitality organization located in Indiana is seeking an experienced individual for an Overnight Front Desk position. The ideal candidate will have a strong background in customer service and supervisory experience within the hospitality industry. Responsibilities include overseeing front desk operations, managing customer check-ins, and ensuring excellent service. Candidates must also demonstrate strong organizational skills and be proficient in Microsoft Office applications. This role requires flexibility in scheduling, including overnight shifts.

Qualifications

• Two years of experience in Hospitality industry in a supervisory capacity required.
• Knowledge of casino/hotel industry strongly preferred.
• Fluent and literate in English with excellent written and verbal communication skills.
• Proven ability to deliver excellent customer service and maintain confidentiality.

Responsibilities

• Responsible for Front Desk operations overnight.
• Provides direction and support for team members.
• Conducts all cash handling in accordance with established policy.
• Coordinate with Housekeeping and Casino Marketing to ensure occupancy.
• Handle guest complaints in a courteous, effective manner.
• Perform night audit for date roll and maintain knowledge of local events.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Proficiency in Microsoft Office

Confidentiality

Education

High School Diploma or equivalent

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for Front Desk operations overnight
• Provides direction and support for all team members in order to achieve departmental goals and objectives.
• Oversees customer check‑in/check‑out
• Conducts all cash handling in accordance with established policy and monitors variances daily.
• Monitors telephone communication via call monitoring system.
• Authorized to verify pre‑approved room comping levels and authorized to correct information as necessary.
• Processes discrepancy reports, rate variations, and Credit reports.
• Works with Housekeeping and Casino Marketing to ensure timely guest check‑in and maximum occupancy.
• Coordinates ViP arrivals and ensures all arrangements have been confirmed prior to arrival.
• Ensures all eligible card holders are pre‑registered, and room is checked prior to arrival.
• Monitors volume to ensure fast, friendly, and efficient service.
• Ensures that guest problems/complaints are managed in an effective, courteous manner.
• Performs the night Audit for date roll.
• Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.
• Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.

Requirements

• High School Diploma or equivalent required; college degree preferred.
• Two (2) years of experience in Hospitality industry in a supervisory capacity required.
• Knowledge of casino/hotel industry strongly preferred.
• Must have excellent customer service and interpersonal skills.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Ability to maintain a high level of confidentiality and professionalism.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have strong organizational and time management skills.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be able to work a flexible schedule including overnight, weekends, holidays, and fluctuating days off.