Night Audit

Wendy's; Gretna (LA); On-site; USD 27,000 - 36,000; Full time

Job summary

Holiday Inn is seeking a Night Auditor to oversee the front desk operations during the overnight shift. Responsibilities include guest check-in, reservations, daily reporting, and balancing transactions.

The role requires the ability to work independently and respond to emergencies while providing courteous service. Candidates should be comfortable using the PMS system, processing deposits and folios, and coordinating with hotel leadership to resolve guest issues.

Qualifications

• Experience at front desk in hotel environment.
• Ability to balance cash and perform daily reports.
• Ability to work overnight shifts and handle guest requests calmly.

Responsibilities

• Complete Daily Flash Reports and all PMS back-up reports.
• Ensure deposits and folios are settled or have credit authorization.
• Check in-house reservations and correct posting errors.
• Process all no-show reservations.
• Submit daily credit card batches and verify against PMS receivables.
• Send detailed list of hanging balances and folio issues to General Manager and Front Office Manager.
• Light laundry duties including washing, drying, and folding linens.
• Must be able to climb stairs and move around the property to assist guests.

Skills

Guest check-in

Reservations management

Cash handling

Tools

PMS system

Credit card interface

Job description

The Night Auditor is responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, and balancing transactions. The Night Auditor must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise while responding to emergency situations.

• Responsible for completing the Daily Flash Report including all back up reports generated by the PMS system. Daily Flash Reports are faxed nightly to the corporate office of the ownership group
• Responsible for ensuring that all deposits have been taken and all guest folios have either a paid balance or sufficient credit authorization to cover the balance of the stay
• Responsible for checking all in-house reservations and correcting any posting errors
• Responsible for processing all no-show reservations
• Responsible for submitting credit card batches through the credit card interface daily and verifying that amounts submitted match PMS receivables reports
• Responsible for sending a detailed list of hanging balances and other folio issues daily to the General Managers and Front Office Manager for follow up, correction, and training
• Responsible for light laundry work including washing, drying, and folding linens, properly storing away
• Must be able to climb stairs, and move around the property(s) helping guests

WELCOME TO YOUR HOLIDAY INN MOMENT
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